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If I could give this app -5 stars I would. This is the worst app ever. It just does not work and its super frustrating. Facebook needs to come up with a much more user friendly way to set up your instagram shop because its just much more difficult then it needs to be. It also doesn't help there is not chat or email or way to connect with Facebook for guidance when they know how intricate there systems are...
Hey there,
Chris here from Shopify. Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram the eligibility is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval of your Instagram shop. I will be sending you an email shortly.
Chris | Shopify Support Specialist
Easy to use and easy to setup the store and the catalog without needing support. I recommended it everyone using Shopify.
I used this app to create pixel code it was amazingly fast and easy I recommend it for all new business
if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022
Hi there,
Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience. If you can share the specifics, we can investigate further.
If you haven't already, please reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support for assistance.
Thanks,
Kristin
It allows customers to buy when products are sold out and not available on the site causing me to have a lot of unhappy consumers for cancelling orders.
Thanks for sharing your feedback! We work hard to improve our app functionality. In that regard, the app shouldn't be pulling products if their stock is set to 0. I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
My experience setting up everything was very very good and required minimal effort. I cant wait to start promoting with ads and increasing revenue. Thanks FB
Great app! Our online shop is greatly integrated with our POS. The ease and smooth notifications. Great app!
Being as though I am still a beginner in setting up my accounts and working on building my website ads, It was so easy to add the channel and set it up. I thought that it would be like trying to read chinese but it was super easy.
I would enjoy using this app to sell and promote my products and my online store. I'm a self owned business that started out myg home and i just want peopled to know you can do anything you put your mind to.