Arvostelut (4 767)

Kokonaisarvio
3,8
Lukumäärä luokitustasoa kohden
  • 62 % arvioista on 5 tähteä
  • 15 % arvioista on 4 tähteä
  • 5 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 16 % arvioista on 1 tähteä
14. syyskuu 2020

i started to use this app, i like! but i found some difficult to did a configurated and intalation this tool

Bebê Elegante
Brasilia
2 kuukautta sovelluksen käyttöä
Meta vastasi 15. syyskuu 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

13. marraskuu 2022

I can't get any help, unfortunately. My account keeps getting temporarily disabled every week or so, and I cannot reach out to anybody. Reviews last for days and I never get an actual reason for the disabling. I comply with every policy, yet I still encounter issues and have nobody to ask for help from to at least find out if I am doing something wrong and what that is. On top of that, this app keeps showing me errors. Been trying to reconnect my store for the past hour and I keep getting different errors and time-outs. Really frustrating.

AmpleSonic
Yhdistynyt kuningaskunta
2 kuukautta sovelluksen käyttöä
Meta vastasi 14. marraskuu 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

12. lokakuu 2021

Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.

28 Black USA
Yhdysvallat
2 kuukautta sovelluksen käyttöä
Meta vastasi 15. lokakuu 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.

Adil | Shopify

6. syyskuu 2020

GREAT APP. LOVE IT. POWERFUL TOOLS FOR FACEBOOK AND ONLINE SHOP. SOICAL MEDIA IS VERY POWERFUL. TRYING TO WRITE

Livia yau
Hongkong – Kiinan erityishallintoalue
6 päivää sovelluksen käyttöä
29. lokakuu 2020

I'm really just getting started but I hear it's a very good app. Im very excited to see what I can do with it.

Flava Authentics
Yhdysvallat
2 kuukautta sovelluksen käyttöä
5. helmikuu 2021

The app is well-integrated and generally setup was easy to follow; however, on the Facebook side, there's a lot of business marketing jargon that I don't understand. The entire Business Manager setup was not intuitive and, again, contains jargon that people who are not in the industry will not understand. The Business Manager experience needs an interface update, too. I'm just sitting here hoping things work out and that I didn't sign up for something I didn't know about.

Southeast Ohio Fiberworks
Yhdysvallat
2 kuukautta sovelluksen käyttöä
19. lokakuu 2022

The app doesn't work. It says "There was a problem with this request. We're working on getting it fixed as soon as we can." It's been several days!

TopSmile US
Yhdistynyt kuningaskunta
2 kuukautta sovelluksen käyttöä
Meta vastasi 20. lokakuu 2022

Hi there,

Thanks for your feedback, William here from Shopify. We're currently working with Meta to resolve this issue that you're facing. I understand it's been some time already without a resolution, I'll reach out to you to review your specific situation and discuss the details.

William | Marketplaces Support Specialist
Shopify

9. huhtikuu 2021

great and quick integration, only issue are the policies blocking certain items we sell on our store

Sage Health Solutions
Etelä-Afrikka
2 kuukautta sovelluksen käyttöä
5. lokakuu 2020

Haven't used yet and I think it will be good! Haven't used yet and I think it will be good! Haven't used yet and I think it will be good!

Lady Fish
Kiina
2 kuukautta sovelluksen käyttöä
18. syyskuu 2020

I cannot connect to Facebook Channel app but I was connected to the Facebook Shop app and everything was working well on my Facebook page. However, after deleting Facebook Shop thinking it was the cause for being unable to connect I have now lost the ability to connect on Facebook Shop and can not connect to either Facebook apps and now my business and store does not exist on Facebook!!! I need immediate assistance!!! Every time I attempt to "Install Facebook" I get the "Sorry, something went wrong" message and when I hit "Go Back" I am suddenly logged into the Facebook profile it said couldn't connect but nothing has connected to shopify and I can't put in my Facebook Pixel, Use Facebook, Create Ads, Sell products... This is catastrophic. Please Assist.

Fractured Apparel
Yhdysvallat
2 kuukautta sovelluksen käyttöä
Meta vastasi 21. syyskuu 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support