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straight forward. Bit worried about it overriding the store I have just set up on fb though as it took a very long time for me to do
Easy to configure but when the products are integrated in Facebook shop, it displays all sorts of products, even the ones which are not available and are out of stock. How do i fix this?? Any help will be appreciated. thanks
Our commerce account is rejected and there is no support for it. Both Facebook and Shopify are unable to help, and if you ready forums, they are full of merchants with rejected accounts with no help. Facebook/Shopify if you are listening, please resolve the issue!
Super easy to work with and modern. I love also the new updates. Facebook is the best at advertising
There was a little trouble getting everything set up, but now that it is, everything is running smoothly! I use the Facebook channel to display our products on our Business Facebook page, then to purchase customers are redirected to our webstore. We have always gotten a high amount of leads coming in from Facebook and this just increased it and raised conversion!
Took a while but we got there. Pretty complex if you don't know what you're doing! I haven't got past set up yet but time will tell. So fat it seems pretty good for a free App. Facebook Shopping is ready to roll but If you have a brand new Instagram account you'll need to spend some time making it active and popular before before you can connect.
Trying to get this to work, and every time I go to make a Facebook campaign, it says I still have to finish setting up my facebook connection. It redirects me to the setup page, which says we are all connected. So I go back to create a new campaign and it says the same thing and redirects me. Not able to do anything... Would appreciate an email to see if we can get this working. Thanks
Hey there,
Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. We're sorry to hear about the challenges you are facing with Facebook Marketing. I'm more than happy to work with you to resolve these challenges; I'll be following up with you in an email to open up the lines of communication.
Nataly | Shopify
It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Works nice - big thanks for this app facebook. its way better then the old app. nice update facebook.
What went wrong after smooth running of this app for past 1.5 years, this month my catalogue is disconnected and im getting all sorts of errors like ( These events data sources have various errors that prevent them from working correctly.) IN FACEBOOK CATALOG MANAGER
My catalogue dynamic ads have stopped working, my data source for catalogue is through data feed and it automatically keeps updating and causing errors.
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THERE ARE SOME PRODUCTS THAT DONT MEET THE CRITERIA, I HAVE DEACTIVATED BUT SOMEHOW IT SHOWS ON MY CATALOGUE IN FACEBOOK. Errors take ages and facebook is helpless and clueless.
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HARD CODED PIXEL IN PREFERENCE SECTION OF SHOPIFY WAS SO BETTER. .
SYSTEM USER HAS TAKEN OVER MY FACEBOOK PAGE ROLE AND IT NEVER GOES AWAY WHEN I TRY TO DELETE IT FROM FACEBOOK BUSINESS SETTINGS.
. IS THERE ANY ALTERNATE APP OR SOLUTION SEEKING HELP FROM SHOPIFY OR ANY USER HERE PLEASE HELPPPPPP ! EVERYTIME I CONNECT MY CATALOGUE IT SAYS FACEBOOK AND INSTA SHOP NOT AVAILABLE IN YOUR REGION, WELL MY INSTAGRAM SHOPPING IS STILL WORKING FINE AND MY FACEBOOK SHOP HAS VANISHED. .
URGENT HELP NEEDED ELSE I WILL SHIFT TO OTHER PLATFORM, SHOPIFY AND FACEBOOK SUCKS !!!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the various issues you've been facing lately. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can do everything I can to help.
Robyn | Shopify