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If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation
I did try to talk to customer service several times, really, but I got nothing.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Cant use the app! It won’t let me add it to my Facebook. 3 months and support can’t help me. Waste of my time.
Thank you for taking the time to share your experience. That definitely sounds like a stressful situation, given that you have been trying for 3 months. I'd like the opportunity to look into the errors you are currently experiencing. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
Using this app my Shop Tab does not appear on my Facebook Business page. So what's the use of having a Facebook shop if does not appear. Just saying...
Thank you for your review and sharing your feedback. I understand how important it is ensure the app is functioning properly so that you can sell products on Facebook. I’d like to look into this further for you and I will be in touch by email soon to ask for more details. - Anna, Shopify Support
FB setup was fairly easy. The IG was more fussy. Wasn't clear what the eligibility requirements were or what changes needed to be made.
My experience setting up everything was very very good and required minimal effort. I cant wait to start promoting with ads and increasing revenue. Thanks FB
Great app! Our online shop is greatly integrated with our POS. The ease and smooth notifications. Great app!
Being as though I am still a beginner in setting up my accounts and working on building my website ads, It was so easy to add the channel and set it up. I thought that it would be like trying to read chinese but it was super easy.
I would enjoy using this app to sell and promote my products and my online store. I'm a self owned business that started out myg home and i just want peopled to know you can do anything you put your mind to.
It's a lot better connecting to the different sales channels via shopify and instagram than it use to be.. Good job - I will wait and see the actual changes in the different platforms... In the meantime, great job.
Its good PR. I love social media for business purposes. If only it was easier to understand as a walkthrough.