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I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."
Hi there!
Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Best regards,
Steve
l'applicazione risulta non supportata in shopify... questo rende impossibile pubblicizzare gli store... si può risolvere il problema?
Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Grazie,
[Metasupporto].
I am a novice user and have not yet decided on. I would holeta come back to this question after a while
i understand that shopify is using the facebook technology but i still find it a bit annoying. i wish there was less involvement with them but i get it nonetheless
Thanks for sharing your feedback! I deeply understand and appreciate your frustration and where you're coming from. Shopify thrives on change, in all forms, and in order to assist our merchants with extending their reach, this collaboration was necessary. I'd be happy to share some resources with you to help springboard your efforts with the Facebook Channel! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
hello sir , my facebook account is not currently active to shopify store . plz help me. this problem
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Not too bad to use but it can be a bit confusing. Could be a bit more user friendly. Less info and more links for assistance without long paragraphs
Thanks for sharing your feedback! I appreciate your honest, and candid thoughts! I'd love to hear more about your firsthand experience setting up the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I love it so much. I am excited to be approved for instagram shop I hope I will be approved and start selling on instagram too
Full of errors and support is useless, none of the messages have been answered.
Its quite surprising that the support is so bad for such a big platform
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We value your feedback and I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email and see where I can help with addressing those error messages that you are facing.
Adil | Shopify
aplikasi ini sangat keren, sudah membantu saya mengelola online bisnis dan penjualan secara online, terimakasih banyak
I used the App to help me set up facebook marketing for my online store and it was easy to follow step by step. However, I got stuck at the end not knowing how to address the last item on Terms and Conditions.