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I've spent hours going round and round in circles trying to sync Shopify with Facebook. Facebook is a total mess of business tool. This should, and really could be simple and powerful. It's not. Don't waste your time.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel. I completely understand that setting up the Facebook assets can be overwhelming. I will be reaching out shortly via email to address your questions and provide the next steps.
I look forward to chatting with you!
Paola | Shopify Support
Ik heb alles geprobeerd om een shopify winkel te koppelen aan mijn facebook business pagina maar niets lijkt te werken. Ik krijg net zoals vele anderen foutmeldingen, meldingen dat de shop onder controle staat en dat je nog enige tijd dient te wachten. Maar dit duurt nu toch al weken en niks verandert. Totaal niet tevreden dus over de werking momenteel.
Can't install at all. Redirects to Shopify and the Apps section. Tried several times without success.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. With issues like this, it often stems from the browser or device that you are using so I'm going to follow up with you in an email to provide you with some troubleshooting steps that should resolve this.
Adil | Shopify
Horrible app that's not connecting. Then when you call for help With Shopify. There's nothing we can do. Bad for business.. needs major improvements. They should team up with Facebook and get this figured out.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon! :(
Hi there,
Vance here from Shopify support! Thanks for taking the time to leave a review. It sounds like you may be affected by a known issue which is being resolved by Facebook's team at the moment. I am going to follow up with you via email so I can provide you with updates as this gets resolved.
Vance | Shopify
手順通りにやっているのにも関わらずチャネルの設定が永遠に終わらない 審査申請をやった「あと最大1分かかる場合があります。ページを更新しないでください。」の文言から何時間待っても変わらない エラー内容も表示されないし本当に意味が分からない 早く改善してください
やあ！
レビューを残していただきありがとうございます。ご不便をおかけして申し訳ございません。問題解決のお手伝いをさせていただきます。このリンク https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram からビジネス サポート チームにお問い合わせください。
ありがとう、
[メタサポート]。
“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be fixed?
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
If I could -stars I would. When are you going to correct this issue? SERIOUSLY ticket after Ticket promise after promise If it doesn't work why leave it up If you're reading this, you already know it's an insult to those of us that are trying to succeed. error messages say "Something went wrong when attempting to connect your business manager. Please try again later." Chat support says it will be fixed in 24-48 hours I've been hearing this for weeks on end it's not going to be fixed.
Shopify Reply - I appreciate your response! You appreciate my response lol hardly. If you did it would have been fixed MONTHS AGO. Furious and Disappointed
I appreciate your response! I can see that our technical team is assisting you with this. You're definitely in good hands, I'm confident that they will get to the bottom of this. - Abdalla, Shopify Support
Don’t waste your time, support is horrible and the app will not connect. There’s a reason why it’s free.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication.
Adil | Shopify
This app is a catastrophe. We installed this in order to use the Conversion API. This became necessary after worsening Pixel performance due to the ios14 update. However, the deduplication is not set up properly and we kept running into error messages and poor ad performance. Neither Facebook nor Shopify support is willing to help. Both point you towards the other.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Pixel. Please understand that our support for the Pixel is limited and issues are mainly handled by Facebook. However, I do want to see the Facebook Channel working properly for you so I'm going to follow up with you in an email to continue this conversation and see where I can help.
Adil | Shopify