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Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!
Thanks for taking the time to leave a review. That certainly sounds like very a stressful experience. When it comes to Facebook ad account eligibility and ad approval, it is determined solely by Facebook so I'd like to share resources on how you can contact them for support. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
will test the app to see if it helps me get accurate information, instead of doing it manually, but seems nice.
This app is great. It reaches to right audience and connects right people which helps the society grow.
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i use this app and it was really helpful for me , free just used u will like it wallah chokran khouya itoub 3lik
I am currently running some ads and the traffic to my website has picked up! Handy app to have installed.
I am a novice user and have not yet decided on. I would holeta come back to this question after a while
0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.
Hi there,
My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.
William | Marketplaces Support Specialist
Shopify
I love it so much. I am excited to be approved for instagram shop I hope I will be approved and start selling on instagram too
We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.
Hi there,
My name is William from Shopify's marketplaces support team and I first want to thank you for leaving feedback with our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. Since your request makes reference to your specific account information I'll reach out to you in a separate followup email so that we can resolve this.
William | Marketplaces Support Specialist
Shopify