Facebook & Instagram

The worst experience I've ever had with any company! I have been locked out of my account for over 8 months now. I've submitted all the required documents for a business dispute, and I've received absolutely no help since I submitted them. I even went as far as getting Meta Verified through my personal account in hopes I could get more help to recover my business account, and nothing! This is hurting my business as my website's domain is still linked to the old account I'm unable to access, therefore, I cannot link it to the new account I've setup. I've begged for help! I've opened multiple tickets trying to get this resolved, but FaceBook cares nothing about you or your small business. They have forgotten where they come from and could care less about you! So, now you just take my money for my monthly subscription, and I get nothing in return! I can't tag any of my products when posting on my social media accounts because I cannot verify my domain - because it's still linked to my old account! It's like adding salt to the wound when I've done everything that's been asked of me, but FaceBook won't follow through on their end!

This app has greatly increased the number of customers we attract to our store. We will continue to use it in the future.

by mistake i appeal something on a facebook i dont make to open my fb account when i trying to login fb send me this "Ali, you submitted an appeal
ON 9 OCTOBER 2024
Check back here for the result.
Your account is not visible to people on Facebook and you can't use it.
What happens next?
It usually takes us just over a day to review your information.
If we find that your account does follow our Community Standards, you'll be able to use Facebook again.
If we find that your account doesn't follow our Community Standards, it will be permanently disabled and you won't be able to appeal again."
i dont knoow what. is this and what can i do i want to my store ads on fb but this problem is very big for me and my small business so help me!please!!!

This requires a higher level of technical savvy than your standard
skill set. I found it incredibly challenging and confusing to navigate. If you are not planning to run ads then it shouldn't be an issue.
I have had multiple different issues getting set up with META ads through this channel, as well as getting the shop approved within FB. The most frustrating piece has been lack of clarity and support. I have contacted support more than I would like to admit, spent hours on calls over the past couple weeks, and the issues are still there. It's unbelievable really. All of the support team members have been very courteous and kind, they are doing what they have been trained to do. There is a larger structural issue here though. For some reason they allow ease of access to general support but make it quite challenging to directly access support for Ads. In my experience, I found a considerable amount of gatekeeping / stalling to access this level of support. I had to restart and go back through general support each time. Blah blah blah. I really dislike having to report negativity like this but these are the facts. Overall, very challenging. If you are not a Dev or super tech savvy, I recommend hiring a Dev. to get you up and running. Not kidding.

They always do the best they can. but maybe we should put more short videos on the store.

Not at all useful. I am unable to set up an instagram shop with the help of this app.

Nice to have a free app that helps with social media advertising but would love more features in shopify :)

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

Terrible customer service... my documents have been in review for 40 days now and support keeps telling e 48 hours.