Arvostelut (7 982)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 66 % arvioista on 5 tähteä
  • 14 % arvioista on 4 tähteä
  • 5 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 13 % arvioista on 1 tähteä
1. huhtikuu 2021

useless doesnt work
constantly gives me errors, doesnt allow me to edit my shop properly and cant find help on any of the issues i have.
i ended up deleting this

CalDarbz
Yhdistynyt kuningaskunta
Noin 2 kuukautta sovelluksen käyttöä
14. lokakuu 2021

Yesterday The app just stopped working, I could not log into my account. Today I installed it and now it is not possible to install it again... Really Bad experience with Facebook App! And there is no information whether from FB nor from Shopify what is the cause and how the problem could be solved.

Blood Pressure Watch
Itävalta
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 19. lokakuu 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected issues you faced with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

10. syyskuu 2022

Facebook + Instagram SUCK! No support whatsoever! I'm not sure why even try with this evil company anymore!

Titties Golf Company
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 12. syyskuu 2022

Hi there,

Nate here from Shopify. Thanks for sharing your feedback about your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you're facing. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

31. tammikuu 2023

c'est de la merde clairement il y a rien de claire votre politique est faite comme vous avez envie rien de juste meta qui te prend pour un putain de bot sans arrêt vous bloquer nos pub comme ca vous arrange a part nous faire galèrer vous nous servais a rien

Aumont Industrie
Ranska
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 4. toukokuu 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram afin que nous puissions vous suivre directement et vous assurer d'avoir la meilleure expérience possible.

Merci,
[Méta-soutien].

4. elokuu 2022

Worked well for about 2 weeks before the app integration disconnected Shopify. Now my Facebook, Instagram & Messenger are no longer integrated with Shopify and the app will not recognize my Meta pages. I have contacted both Shopify and FB customer support. Neither was able to help and neither followed up as promised. Meta is our largest customer referral source and we are losing money every day the integration is broken!

Oak And Honey
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 5. elokuu 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

11. maaliskuu 2023

Items are saying they are visible in Shopify, FB and IG, they do not show on either of the profile. And they are active.

Unlocked Visions LLC
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 3. toukokuu 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

29. kesäkuu 2021

Awful experience. Half the time my products won't even sync from Shopify to Facebook without any reason. I was also not able to use a Facebook commerce account, and my questions were not answered by Facebook's customer service either.

PhillyFwd
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 30. kesäkuu 2021

Thank you for leaving a review and sharing your experience. That certainly does not sound ideal. When it comes to commerce account approvals and product approvals this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to provide other ways you can contact Facebook as well as other options you explore while you wait for Facebook to get back to you! I will be in touch by email shortly. Looking forward to hearing back. - Anna, Shopify Support

8. helmikuu 2021

I NO longer desire to use FB as a channel to advertise on as the comments/actions of OTHER rude/obnoxious users are NOT shadow banned as certain people appear to be. Many Thanks

swanpearlsales
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 9. helmikuu 2021

Thanks for leaving a review! I deeply understand and appreciate the frustration of dealing with negative comments left on your ads. I’ve sent out to an email to you to discuss this further and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

3. maaliskuu 2023

It has said my shops are active but I have never seen them on either fb or ig. Where are they? It's been months!!!! Uninstalling NOW! BYE!

Oliver & Company
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 4. toukokuu 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

11. tammikuu 2022

This absolutely does not work every time I try to add the app it literally brings me to a page that is about to load but then after a 2-3 min wait says error not found…. Please Shopify Facebook fix this issue we are trying to advertise our products and time is of the essence when getting these things done.

Bodee Bliss
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Meta vastasi 12. tammikuu 2022

Hi there,

My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Ashley | Shopify Support Specialist