Arvostelut (7 902)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 66 % arvioista on 5 tähteä
  • 14 % arvioista on 4 tähteä
  • 5 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 13 % arvioista on 1 tähteä
8. kesäkuu 2022

Pretty trash. I have been trying to create Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." This is super frustrating and I have been trying to do this for multiple days now.

skyshopfitness
Yhdysvallat
4 päivää sovelluksen käyttöä
Muokattu 18. joulukuu 2021

This app led facebook to PERMANENTLY ban me from advertising AND I cannot for the life of me remove Shopify from my Business Suite which is now useless. A facebook account I have had for several years. The reason facebook permanently banned me is because I didn't input a "product type" for the eyeglass I was selling. I wasn't aware of this since this was my first time creating a facebook business account. When I connected shopify to facebook, all the products got dumped into the "medical" product type which I didn't know how to fix and didn't know what was wrong until it was too late because facebook just tells you that you're in violation of their policy. Just an FYI to others (new owners). If I knew this was going to happen, I would have inputted all the products into facebook manually.

World Store 247
Yhdysvallat
4 päivää sovelluksen käyttöä
Meta vastasi 18. joulukuu 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook Channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

24. elokuu 2023

Since 10 days, the store is still under evaluation, I can't remove the visibility of my store from privacy, this situation bothered me a lot, I want a solution to my problem as soon as possible

BelneyShop
Turkki
4 päivää sovelluksen käyttöä
Meta vastasi 5. syyskuu 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

11. tammikuu 2023

Set up my Facebook account, created the page then it suspended. I gave my ID and it unsuspended but when I tried to run ads, then It suspended AGAIN. Submitted a picture of myself and now it says "You can't use Facebook or Messenger because your account, or activity on it, didn't follow our Community Standards.
We have already reviewed this decision and it can't be reversed."
Avoid this app if you don't want screw your facebook account.

JOLLY JAPAN
Yhdistynyt kuningaskunta
4 päivää sovelluksen käyttöä
Meta vastasi 4. toukokuu 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

18. heinäkuu 2023

Its does not even open correctly.
saaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

My Store
Pakistan
4 päivää sovelluksen käyttöä
Meta vastasi 28. heinäkuu 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

23. marraskuu 2021

Wish I had the reviews before. The same thing happened to me as everyone else, cannot seem to re-install it again!! You really need to fix this issue if everyone is complaining about the same problem. This is the message that is showing up everytime: ""There’s no page at this address Check the URL and try again, or use the search bar to find what you need"".

daairastudio
Pakistan
4 päivää sovelluksen käyttöä
Meta vastasi 24. marraskuu 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

15. lokakuu 2021

I cannot seem to reinstall the app onto my store after deleting to resolve a problem. Before deleting the app, I was notified that I could reinstall the app at any time in the future so I don't understand why I cannot reinstall the app into my store again.

MODERN ALL
Etelä-Afrikka
4 päivää sovelluksen käyttöä
Meta vastasi 20. lokakuu 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

23. toukokuu 2021

So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.

Filipa Pimentel Ceramics
Kanada
3 päivää sovelluksen käyttöä
Meta vastasi 26. toukokuu 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you've been having in getting connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.

Robyn | Shopify

28. maaliskuu 2022

i have been trying for 4 days to get this to link to my Facebook. ridiculous meanwhile Facebook is monitoring my account cause no inventory cause i can't link

DivineSanctuaryhealing
Yhdysvallat
3 päivää sovelluksen käyttöä
Meta vastasi 28. maaliskuu 2022

Hi there!

Paola here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over any Facebook imposed restrictions, I will be reaching out to you through email shortly to help you get the Facebook Channel setup for your Business. I want to ensure you can take the best out of our app.

I look forward to chatting with you soon!

Paola | Shopify Support

2. helmikuu 2022

“There’s no page at this address Check the URL and try again, or use the search bar to find what you need” Can this be corrected?

Farm Nine
Yhdysvallat
3 päivää sovelluksen käyttöä
Meta vastasi 3. helmikuu 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist