Arvostelut (8 320)

Kokonaisarvio
4,3
Lukumäärä luokitustasoa kohden
  • 66 % arvioista on 5 tähteä
  • 14 % arvioista on 4 tähteä
  • 5 % arvioista on 3 tähteä
  • 2 % arvioista on 2 tähteä
  • 13 % arvioista on 1 tähteä
4. joulukuu 2022

I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app .
DONT USE THIS APP

canavitam
Kanada
11 päivää sovelluksen käyttöä
Meta vastasi 5. joulukuu 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

22. huhtikuu 2023

Pire application. Si vous avez un problème : débrouillez-vous, personne ne vous aidera. Entre ça et les bannissements sans aucune raison, avec l'impossibilité de recréer un compte, fuyez. Perte de temps.

PURSAC
Ranska
11 päivää sovelluksen käyttöä
Meta vastasi 3. toukokuu 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

30. toukokuu 2023

i cant even get it to open & load. it just goes to a blank white page. no error message, nothing. its been installed. i just cant access it to do anything with it. so useless.

messofmoxie
Yhdysvallat
10 päivää sovelluksen käyttöä
Meta vastasi 31. toukokuu 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support]

3. lokakuu 2022

Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!

Amizest
Yhdistynyt kuningaskunta
9 päivää sovelluksen käyttöä
Meta vastasi 5. lokakuu 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.

I look forward to chatting with you!

Paola | Shopify Support

6. syyskuu 2021

We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.

shopsundayschool
Yhdysvallat
9 päivää sovelluksen käyttöä
Meta vastasi 8. syyskuu 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify

19. joulukuu 2020

i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card

Turbo Style
Intia
9 päivää sovelluksen käyttöä
Meta vastasi 22. joulukuu 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support

6. elokuu 2023

Painful support and service, impossible to enable the service after thousands of security checks and requests to send personal documents. Better to turn to other more efficient, serious and professional sales channels. Facebook is a mess.

POGZON
Yhdistynyt kuningaskunta
9 päivää sovelluksen käyttöä
Meta vastasi 18. elokuu 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

7. lokakuu 2022

Please go back to the drawing board. a lot of businesses use fb as a sales channel and it is pertinent that we are able to set up our pixels to run ads. If everyone's review is saying the same thing, you should look into it and see how it can be fixed.

Unofficially Branded
Yhdysvallat
9 päivää sovelluksen käyttöä
Meta vastasi 11. lokakuu 2022

Hi there!

Paola here with Shopify! Thank you for taking the time to give us your feedback. I understand how using the Pixel is important for your business and you can onboard Facebook Marketing to connect it. I will be reaching out to you shortly to understand what is happening on your end and provide the next steps.

I look forward to chatting with you!

Paola | Shopify Support

9. marraskuu 2022

MAL, TODO MAL, DIAS TRATANDO DE INTEGRAR SHOPIFY Y NO ACABA DE CARGAR, DICE QUE HAY UN ERROR Y O TE DICE CUAL NI COMO SOLUCIONARLO, CONTACTO AYUDA Y NADIE RESPONDE!!!

A bag to remember
Dominikaaninen tasavalta
7 päivää sovelluksen käyttöä
Meta vastasi 14. marraskuu 2022

¡Hola!

¡Kristin aquí con Meta! Gracias por tomarte el tiempo de dejar tu opinión. Nos encantaría saber más sobre tu experiencia con la aplicación de Facebook e Instagram y proporcionarte cualquier ayuda que puedas necesitar.

Si quieres ayuda, ponte en contacto con nosotros a través de nuestro equipo de soporte comercial (https://www.facebook.com/business/help), para que podamos asegurarte la mejor experiencia posible.

Gracias, Kristin

21. huhtikuu 2021

Since the account created by the agent cannot be recognized, I have to uninstall it, but after I uninstall it, I can’t manually fill in the pixels in the preferences.

aipsun
Yhdysvallat
7 päivää sovelluksen käyttöä