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I use this app to sell. BUT it won't recognise me as the main admin so i cant set up facebook or instagram ads with it. I am the sole owner of the business and don't have anyone else working on the site so I am confused
Thanks for leaving your review. I know Facebook admin permissions can sometimes be confusing. I'd like the opportunity to look into this to see if I can provide you some guidance. I will be sending you an email shortly to ask for more information. Look forward to hearing back. - Anna, Shopify Support
No me deja conectar mi cuenta publicitaria Shopify Business Manager intento conectarla pero me da error y me dice que lo intente mas tarde.
He añadido método de pago y aun así me sigue dando error.
también me da error en el catalogo de shopify pero es como si en la cuenta de facbook no se ha actualizado con mi tienda de shopify.
Espero que me solucione este problema lo antes posible.
Un saludo Gracias.
The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.
Hi There!
Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and guide you through the best possible experience.
Thank you,
Meta Support
I used this before and started having trouble and deleted it, When i went to re add it and click the button to do so it says page not found. Am I doing something wrong?
Hi,
Thanks so much for letting us know about this. I'm going to send you an email so we can make sure we get to the bottom of everything and get this set up for you. Keep an eye out for it in your inbox.
- Cíara, Shopify Support
I tried to sync with the facebook channel. All I sell in my shopify store is gellyfit gel polish, some brushes and cuticle oils! I've had so many of my products rejected on the basis that they breach some regulation or other with regard to nicotine???!!!! I'm honestly baffled with some of the BS they have come up with to reject my products when literally everything is Gel polish!!!
Thank you for your review and sharing your feedback. This definitely does not sound like the ideal experience. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Anna, Shopify Support
it always seems like my old listings dont get deleted if they are put on draft or deleted off shopify. People seem to always have issues checking out through facebook as well.... it always disconnects with shopify. Hoping it will start to work better.
Thank you for leaving a review. Merchant feedback is very important to us and I want to ensure the app is functioning as expected. I will be reaching out to you shortly via email to ask for more details. - Anna, Shopify Support
I get 3/4 of the way through setting it up and then it won't let me confirm anything. I have tried several times to do this, nothing saves or is confirmed. so frustrating
Thanks for sharing your feedback! I know where you're coming from. Things can get frustrating if they don't work the way we want them to. I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Unfortunately it's not working right. If you have more than 1-2 and more sites in FB and using more features. This app make problems and it's not possible to finish the app the right way (like only what you need) and prepare only for one shop. The GDPR regulation it seems to make this app more difficult. The app looks good and the features are in the positive way, but something is not working right... also I have some other problems with my shop in facebook...
Thanks for taking to time to share your experience. It sounds like you have been encountering a few issues while try to set up the app. I'd like to hear more about the errors you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
This app is attaching to the wrong shopify store. It is for renters-rehab.myshopify.com. I was advised by support to add its DNS code to the shop it is currently attached to. That has made the problem. worse because its now. embedded in the code of both stores.
Hi there,
William here a support specialist with Shopify. I see that you've had some trouble with the Facebook channel, since your request includes some details specific to your situation I'll reach out to you via email to ensure we can help you resolve this.
William | Shopify Support Specialist