Avis (7 974)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
Modifié le 21 septembre 2021

We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.

Nuun Hydration
États-Unis
7 mois d’utilisation de l’application
Meta a répondu 23 septembre 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.

Robyn | Shopify

12 septembre 2023

this app will not allow me to sync my business page from IG to shopify. My products have been approved and yet for some reason Facebook Meta is not syncing my products. I am missing out on potential customers because of this. Every time I try to reconnect the instagram an issue has occurred. Both instagram and facebook have been giving business store issues. This is unacceptable and unfair. All of my products are from a drop shipping supplier. In which they are legal and meet all requirements according to the guidelines. So what is the real issue?

Intimate Initiatives
États-Unis
7 mois d’utilisation de l’application
Meta a répondu 15 septembre 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

10 juin 2022

Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.

Threadorable
États-Unis
7 mois d’utilisation de l’application
Meta a répondu 13 juin 2022

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!

I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.

Talk to you soon!

Paola | Shopify

15 septembre 2022

Does not work for Instagram only work on Facebook.
Also when adding a schedule for ads it does not close on the end date and ad keeps on running. Have to manually go and stop the ad.

Zahabz
Inde
6 mois d’utilisation de l’application
Meta a répondu 21 septembre 2022

Hi there,

My name is William a support specialist with Shopify. I see that you've used our Facebook app from India for use with Facebook Marketing as commerce accounts on Facebook are unavailable in India. Our app does focus on creating ads for Facebook, Instagram ads were not included as a feature. I'll reach out to you via email to provide you more information about your comments. Thank you for leaving this review to reflect your experience.

William | Marketplaces Support Specialist
Shopify

1 avril 2022

The app does not work with other gateways like Mollie. No purchases are tracked.
Also there are a lot of problems with the API sometimes. One day there is tracked 30% too much, one day 50% too less. Please fix this!

PUROXX
Autriche
6 mois d’utilisation de l’application
Meta a répondu 4 avril 2022

Hey there,

Charlotte here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggle you have been facing regarding your payment gateways, and tracking your events on Facebook. I'm going to follow up by email to open up the lines of communication and help where I can.

Charlotte | Shopify

Modifié le 8 octobre 2020

The problem w/ this app is when you deny the juices and food I sell there is no one to communicate.

SpaJuiceBar
États-Unis
5 mois d’utilisation de l’application
Meta a répondu 9 octobre 2020

Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Veena, Shopify Support

7 avril 2021

Good app. Easier to use. Connects to accounts by a click, faster and better for website mobile users.

Sayra Exclusive
Singapour
5 mois d’utilisation de l’application
Meta a répondu 23 avril 2021

Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Jamilah, Shopify Support

30 juin 2021

FACEBOO IS A VERY COMPLICATED APP... YOU SELL SIMPLE PRODUCTS AND THEY DON'T ACCEPT THEM.
OTHERWISE IT'S FINE THE APP WORKS WELL BUT THEY ARE TOO STRICT WITH THE WRONG PEOPLE

Kamand Italie
Italie
5 mois d’utilisation de l’application
Meta a répondu 1 juillet 2021

Hi there. My name is Spencer, I’m with Shopify Support and I’m really glad you reached out to share this valuable feedback with us. I'm sorry to hear you have had an issue getting some of your products approved by Facebook. I'm going to be reaching out to you to open up some communication and see if there is anything we can do to help you with your product setup. Spencer | Shopify Support

17 octobre 2022

I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.

Home Lime
Royaume-Uni
5 mois d’utilisation de l’application
Meta a répondu 19 octobre 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.

Talk soon!

Paola | Shopify Support

1 mai 2023

We can't able access our profile on shopify to showcase our products and collection in our page. Very Worst app in shopify.

FIVEROSE.AE
Émirats arabes unis
4 mois d’utilisation de l’application
Meta a répondu 3 mai 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].