Avis (7 974)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
31 mars 2021

Facebook has become very difficult to manage. Too many information that comes in bulk instead of through the process of setting up a business account. It made me hire someone to do it and it was a very bad experience so now I will have to set it up all myself.

ElyKenz
Canada
4 mois d’utilisation de l’application
Meta a répondu 2 avril 2021

Thanks for taking the time to submit a review! I've sent you an email with some information about navigating the channel, and would love to chat more about any issues you ran into. Look forward to hearing from you - Jake, Shopify Support

20 août 2023

It keeps getting disconnected. When it was connected, all was fine, but after a few days it gets disconnected, and after a few days it was connected again, and repeat.

Scents Dispensary
Malaisie
4 mois d’utilisation de l’application
Meta a répondu 25 août 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

29 mai 2021

My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.

CPC Kids & Company
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 3 juin 2021

Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by Facebook themselves. I've sent you an email with some contact information for Facebook so you can touch base with them as well. Looking forward to hearing from you! - Jake | Support Specialist

7 février 2023

Like other reviews are stating, Facebook won't sync to your online store. It randomly selected a few of my items and will only show those in the store. Then they are claiming that some of these items are out of stock, which they are not. Not sure how this can be resolved.

Everyday Equine Tack and Supplies
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 4 mai 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

16 mai 2021

Had a lot of problems but now for over two weeks-going three I can't publish any ads from Shopify via Facebook. I constantly get the same error message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." I tried multiple things, uninstalled the app, installed it again, disconnected my account, and connected it again, nothing really works.

Witch's Ayurvedic Brew
Pays-Bas
3 mois d’utilisation de l’application
Meta a répondu 17 mai 2021

Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel.

It's totally understandable how this message can be concerning while trying to publish your Ads. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you!

Paola | Support Specialist

Modifié le 7 septembre 2020

It is really difficult to use the app. The goal is good but the path is painful and documentation is weak. I am sure it will get better soon.

mrsimcard
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 7 septembre 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

25 février 2021

need more information, more information on how to use this app and steps. its to confusing need more specific steps.

Lashey Lashes
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 26 février 2021

Thanks for sharing your feedback! I’ve sent out to an email to you providing some more information about your setup process. You can respond directly to that email if you have any questions! - Jake, Shopify Support

18 décembre 2020

Not intuitive for new users. It took hours to understand what I was missing in order to activate my facebook shop.

Kite Linens
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 21 décembre 2020

Thanks for sharing your feedback! We have a great written guide that breaks down everything you need to know when setting up the Facebook channel. I'd be happy to share this with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

23 novembre 2020

Having hard time to setup my Facebook account, in order to connect my pixel account with it, so bad!

Jhunie
Canada
2 mois d’utilisation de l’application
Meta a répondu 24 novembre 2020

Thanks for sharing your feedback! I definitely understand how frustrating that may be. I'd love to help! I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

1 février 2022

Unfortunately, the app will not connect to my Face­book Page. The error message states that "the Facebook page is Owned by Anoth­er Busi­ness" when in actual fact this is not true. I have wasted so many hours trying to troubleshoot this. Thank you Shopify support for your assistance thus far, but no solution yet on ticket 28645071. Please do contact me when one of your support staff have a solution on this. Thx J

Bamboo Revolution
Afrique du Sud
2 mois d’utilisation de l’application
Meta a répondu 2 février 2022

Hi there,

My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.

Chris | Shopify Support Specialist