Avis (4 765)

Note globale
3,8
Nombre d’avis par note
  • 62 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
13 septembre 2020

I like the user friendly aspect, but I need a little more direction on the business and backend of the site. I wish there was a little tutorial or at least a link of the most popular ways to set it up.

Jocelyn Stacia
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 14 septembre 2020

Thanks for sharing your feedback! We work hard to improve our app functionality and ease of access, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

31 octobre 2020

I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.

Sit & Spin Records
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 2 novembre 2020

Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand in. I would be happy to share resources on how to contact Facebook to appeal not approved products should you need it in the future. I will be in touch by email shortly to provide further details. - Anna, Shopify Support

10 janvier 2021

Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked

Windy Arbour Farm Shop
Royaume-Uni
3 mois d’utilisation de l’application
Meta a répondu 11 janvier 2021

Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support

20 juillet 2022

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

TestIGSHop
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 29 juillet 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!

Vance | Shopify

5 mars 2021

HO FATTO DA SOLA CON UN PO' DI FATICA. PERO' ALLA FINE CE L'HO FATTA. NON HO ANCORA PROVATO A FARE LE CAMPAGNE MA SPERO IN BENE.

DOGINTECH
Espagne
3 mois d’utilisation de l’application
Meta a répondu 8 mars 2021

Grazie per aver lasciato il tuo feedback. Sono felice di vedere che sei interessato a Facebook Marketing. Voglio assicurarmi che tu stia ottenendo il massimo dalla nostra app, quindi ti invierò presto un'e-mail per metterti in contatto. - Anna, Shopify Support

10 novembre 2020

So far, so good. At first, it blocked my account for some violation while connecting to my facebook account. But they gave me back my facebook account after 3-4 days. Now it is all setup.

StopShoppe
Philippines
3 mois d’utilisation de l’application
Meta a répondu 10 novembre 2020

Thank you for taking the time to share your feedback and leave a review. When it comes blocked accounts on Facebook, we are limited to what we can do our on end so it's great to hear you've gotten this resolved with them. Merchant feedback is extremely valuable to help improve our apps. I'll be following up via email shortly to ask how your experience with the app has been so far and any other details you'd like to share. - Anna, Shopify Support

11 octobre 2020

It's a little difficult for beginners but it looks like a great tool that's why I'm still trying to work it out

Create Daily New Beginnings
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 12 octobre 2020

Thank you for taking the time to share your feedback. It's great to see you are looking to expand your business with our app! I understand it can be difficult to locate relevant resources so I will be reaching out to you by email to discuss any issues you may be currently facing. Hope to hear more about your experience soon. - Anna, Shopify Support

1 octobre 2020

I continue to have issues setting this app up. I'll do it, and then it'll become disconnected from my account. Works well when it's connected though.

Matty's One-Stop
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 2 octobre 2020

Thank you for sharing your feedback and leaving a review. I'd like to learn more about your connection issues to investigate why this may be happening, so I'll be emailing your shortly to discuss. - Veena, Shopify Support

23 février 2021

this was pretty easy setting up i am not sure how well it works but hopefully i will start seeing customers coming to my store

Waco Bling Boutique
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 25 février 2021

Thanks for sharing your feedback! I'm happy to hear that you had an easy time setting up the app. I'd be more than happy to share some resources with you to help drive traffic by utilizing Facebook and Instagram! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

4 février 2021

I keep getting logged out every time the app updates. I am always having to stop what I am doing to fix it.

The Comfrey Vein
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 6 février 2021

Thank you for taking the time to share your feedback and experience. I can definitely understand why this would be inconvenient since you are being asked to log in every time there is an app update. Please know this is currently an expected behaviour as Facebook will invalidate your user token any time there is a change in the app to ensure account security and we are not able to override this for our merchants. I will be sending you an email soon to see if there is any more details you would like to share so I can forward your feedback to our developers. Look forward to hearing back. - Anna, Shopify Support