Avis (4 757)

Note globale
3,8
Nombre d’avis par note
  • 62 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
11 octobre 2020

It's a little difficult for beginners but it looks like a great tool that's why I'm still trying to work it out

Create Daily New Beginnings
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 12 octobre 2020

Thank you for taking the time to share your feedback. It's great to see you are looking to expand your business with our app! I understand it can be difficult to locate relevant resources so I will be reaching out to you by email to discuss any issues you may be currently facing. Hope to hear more about your experience soon. - Anna, Shopify Support

1 octobre 2020

I continue to have issues setting this app up. I'll do it, and then it'll become disconnected from my account. Works well when it's connected though.

Matty's One-Stop
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 2 octobre 2020

Thank you for sharing your feedback and leaving a review. I'd like to learn more about your connection issues to investigate why this may be happening, so I'll be emailing your shortly to discuss. - Veena, Shopify Support

23 février 2021

this was pretty easy setting up i am not sure how well it works but hopefully i will start seeing customers coming to my store

Waco Bling Boutique
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 25 février 2021

Thanks for sharing your feedback! I'm happy to hear that you had an easy time setting up the app. I'd be more than happy to share some resources with you to help drive traffic by utilizing Facebook and Instagram! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

4 février 2021

I keep getting logged out every time the app updates. I am always having to stop what I am doing to fix it.

The Comfrey Vein
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 6 février 2021

Thank you for taking the time to share your feedback and experience. I can definitely understand why this would be inconvenient since you are being asked to log in every time there is an app update. Please know this is currently an expected behaviour as Facebook will invalidate your user token any time there is a change in the app to ensure account security and we are not able to override this for our merchants. I will be sending you an email soon to see if there is any more details you would like to share so I can forward your feedback to our developers. Look forward to hearing back. - Anna, Shopify Support

Modifié le 27 novembre 2020

I'm using this app to bring customers to my Shopify store and Facebook business page. I'm new to the process so I'm learning more about the advantages of having the app. I have no likes or dislikes to add at this time.

Eye Journey Designs
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 28 novembre 2020

Thank you for taking the time to share your feedback and leave a review. It's great to see you are enjoying the app so far. I want to ensure you are getting the most out of the app so I will be in touch by email shortly to hear more of your thoughts - Anna, Shopify Support

Modifié le 12 octobre 2020

Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.

Simple Kitchen Wares
Nigeria
3 mois d’utilisation de l’application
Meta a répondu 13 octobre 2020

Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support

Modifié le 25 mars 2022

App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.

Attacking the Clock Racing
États-Unis
3 mois d’utilisation de l’application
Meta a répondu 29 mars 2022

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further.

Robyn | Shopify

1 octobre 2021

Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_
image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B.

oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.

Marchionna Couture
Allemagne
3 mois d’utilisation de l’application
15 février 2021

A lot of in and outs that is confusing
you can do better than that if I´m supposed til think better of it

Svaneke Chokoladeri
Danemark
3 mois d’utilisation de l’application
Meta a répondu 17 février 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Modifié le 31 octobre 2020

The application does not require any modifications or developments, it is good, easy to use and fast

Handsome man shop
Israël
2 mois d’utilisation de l’application
Meta a répondu 2 novembre 2020

Thank you for leaving a review and sharing your experience so far. We work hard on our app functionality and are always looking for ways to improve the app for our merchants. I would love to hear about any suggestions you might have that could make the app even better! I'll be sending you an email soon to see if you have any additional details you could share. - Anna, Shopify Support