Avis (4 938)
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I used this app because I needed to create a shop on Facebook and Instagram, I recommend it to everyone
AMAZING AND REALLY EASY !!
WE ARE REALLY SATISFIED WITH ALL FACEBOOK / INSTAGRAM GIVE TO OUR BUSINESS
Im so happy to have shopify as my platform. I learn how to grow my business. thank you Shopify frank
fast to set up and easy and everything is understandable no problem to link my accounts and super easy
this is really good i would like to do it more because starting business is really fun and starting to make money from home online
This is quite good, I can reach a huge audience from Facebook and Instagram. This is really awesome.
it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.
Hi there!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it.
We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately!
UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
doesn't make sense! It keeps saying:
"Each asset is already associated with a different shop. Please disable one to proceed."
with no option to proceed. No phone support. Nothing.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Thank you - seemed to be easy to use and to update my account. I am looking forward to seeing the changes.