Avis (5 021)
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I just downloaded the app but I have reading a lot about it and I wish it will match my expectation of reaching to the right audiences
HORRIBLE experience! I installed, worked real hard to get 10,000 followers on IG, did it and got the swipe up tagging. Had IG working for a few weeks, while FB for about a year. My FB page is older and I have over 45 grand followers. Thought this was a good idea after they invited me to install the app. Sold some things on FB and IG and all of the sudden they disabled the shops and withheld $467 of my money requesting that I prove my identity. I sent all sorts of ID and now they want me to show a phone bill with my website name on it to prove that my phone number is my business's number. I do not have a brick and mortar shop. The phone account is in my personal name and I have two phones and two numbers. One personal, one business. They will not accept that and have put me through hell trying to prove who I am for 7 weeks. Their customer service beyond sucks. I have disconnected this app, written off the money that they basically stole. Do not trust Facebook. If you have a problem too bad for you. I have been selling online 24 years and with Shopify 8 years. This is the worst experience ever. Facebook channel gets thumbs down and their customer service get 5 thumbs down
Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram eligibility, that is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval. I will be sending you an email shortly. - Anna, Shopify Support
Haven't utilized the app yet but connection was very straightforward. Wish that Instagram utilization didn't require Facebook page as well.
I am not sure what I am doing yet but setup was easy. Everything flowed nicely and is going to help sale products on facebook.
Can I get help from the Shopify support team? I am going to give it a chance even though I got rejected, stating Your shop can't be published.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Please contact our Business Support team via this link for further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
Thank you,
[Meta Support].
While setting up my new Shopify store, the integration with Facebook and Shopify was seamless! It was easy to follow and simple.
Nice app, very easy to use. I am satisfied, highly recommend. Love Facebook, it helps to develop business.
Easy setup. Way faster than it used to be with manually adding pixels etc... Saved me a bunch of time
It was very simple to use. Streamlined and easy to understand......not much more that needs to be said!
Super simple to use and effective. I was able to sync my Facebook ads account in less than 5 minutes.