Facebook & Instagram , 4 686 avis

Note globale
3,8
Nombre d’avis par note
  • 62 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
22 octobre 2022

Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!

Cleopatra Beachwear
Indonésie
12 mois d’utilisation de l’application
Meta a répondu 25 octobre 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!

Chat soon!

Paola | Shopify Support

10 octobre 2020

I trust Facebook and this will help me set up my store and selling my products on Facebook when the time comes. I will like to build a reputable store where customers can come to all the time and enjoy our or products as they can trust our business.

Jaysan Enterprises
Afrique du Sud
Environ un mois d’utilisation de l’application
7 septembre 2020

Haven’t really used it learning now. As I begin to
Get into the store itself I will better understand.

PPSTWR
États-Unis
Environ un mois d’utilisation de l’application
20 décembre 2020

I can't access my Facebook page now. Because the mobile I inputted is wrong.
The correct mobile is +63 9178442622.
I tried to change it but it can't be changed. It keeps sending notification code to +63 09178442622 WRONG. If you are in the Philippine the mobile number should only be 09178442622

LeisureField
Philippines
Environ un an d’utilisation de l’application
12 février 2021

I just started using it. I was a little confused at first but that was mainly because I really wasn't reading the instructions.

Zane Wylie Skulls
États-Unis
Environ un mois d’utilisation de l’application
9 décembre 2020

Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.

Tea Prints by Reed Slater
États-Unis
Environ un an d’utilisation de l’application
19 septembre 2022

great channel to promote leads and sales! Wish you provided more quick technical support to customers!

Pharaoh Marble Furniture
Australie
Environ un an d’utilisation de l’application
Meta a répondu 27 juin 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
Meta Support

19 février 2021

We are very happy with this app so far, we came across some problems during set up, which were resolved quickly by Shopify support. We look forward to using this ap to increase our store audience.

P.S. FIORENZA
Italie
Environ un mois d’utilisation de l’application
12 avril 2021

great.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

CatBog
Viêt Nam
Environ un mois d’utilisation de l’application
13 octobre 2021

During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.

Chic Oz Couture
Émirats arabes unis
11 mois d’utilisation de l’application
Meta a répondu 18 octobre 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.

Adil | Shopify