Facebook & Instagram , 4 686 avis
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Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!
Chat soon!
Paola | Shopify Support
I trust Facebook and this will help me set up my store and selling my products on Facebook when the time comes. I will like to build a reputable store where customers can come to all the time and enjoy our or products as they can trust our business.
Haven’t really used it learning now. As I begin to
Get into the store itself I will better understand.
I can't access my Facebook page now. Because the mobile I inputted is wrong.
The correct mobile is +63 9178442622.
I tried to change it but it can't be changed. It keeps sending notification code to +63 09178442622 WRONG. If you are in the Philippine the mobile number should only be 09178442622
I just started using it. I was a little confused at first but that was mainly because I really wasn't reading the instructions.
Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.
great channel to promote leads and sales! Wish you provided more quick technical support to customers!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
We are very happy with this app so far, we came across some problems during set up, which were resolved quickly by Shopify support. We look forward to using this ap to increase our store audience.
great.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify