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Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!
Chat soon!
Paola | Shopify Support
good app. Is user friendly and of course reaches all types of platforms. I wish the set up was a simpler process.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Still figuring this out but I feel the new channel will make things much easier for all. I hope to see even more upgrades to this.
Great experience working with this app! I suggest everyone implement this tool in your business! Recommended +++
I didnt understand why there were some many items to set up. WHy i had to select so many things. all that was needed need to be my primary account, my business account and a card to charge.
I used this app for my online shop and it is really helpful. The set up is so easy and I can also navigate easily
Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone
Hi there,
My name is William, I work at Shopify as a support specialist. I can definitely sympathize that having your account compromised is not a pleasant experience and we do appreciate you taking the time to review the Facebook channel. We'll reach out to discuss your specific case but in the event that your Facebook account is compromised our abilities will be limited based on their system.
William | Marketplaces Support Specialist
Shopify
A app é muito boa para quem trabalha com ecommerce, conseguimos gerir tudo através de um só lugar! é incrivel
it was little complicated to use it and kind of expensive. it was hard to figure it out in the beginning but later on i was able to manage it. they should definitely lower the advertisement prices.
I found it easy to use and to add my products. I think FB is an important channel for sales. I do wish they would fine tune their bots though. If I advertise animal prints the ads get banned for breaching animal cruelty rules.