Facebook & Instagram , 4 711 avis

Easy to use.

outstanding

This is one of the grand examples not to use 3rd party apps.

The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".

It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.

Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.

One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.

Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.

What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.

It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.

GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.

Il y a un problème de tag des produits sur Instagram, comme si l'application se déconnectait régulièrement sans raison, c'est assez pénible.

Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.

A little challenging learning the ropes and getting through all the validations but started posting and creating boosted ads. I really like attention ads are getting. I'll be creating a full-blown ad soon as I get through the additional training videos.

After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.

It is good but sometimes does not show on my sales channels properly. This is when I go go to add new products through my shopify.

Horrible instructions are not clear.

bon produit