Avis (8 079)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
11 octobre 2020

Ein bischen schwierig, und auch hier wird dem Konsumenten die Einstellungen nicht leicht gemacht. Mein Wunsch: denkt doch einmal an den Kunden!

trittdrauf
Autriche
Presque 3 ans d’utilisation de l’application
Meta a répondu 13 octobre 2020

Vielen Dank für Ihr Feedback! Wir arbeiten hart daran, unsere App-Funktionalität zu verbessern. Daher möchte ich dies für Sie weiter untersuchen. Ich habe eine E-Mail an Sie gesendet und hoffe, bald mehr von Ihren Gedanken zu hören. - Melvin, Shopify-Support (Sent using a Translator)

3 octobre 2020

Seamless and easy experience with Facebook on Shopify. Not a grind in the least for the Shopify newcomer.

The Stay At Home Barista
États-Unis
3 mois d’utilisation de l’application
7 décembre 2020

It was very fast and easy setup. I am super excited about this app and the benefits it will have on my business.

Melrose Avenue
États-Unis
3 mois d’utilisation de l’application
28 septembre 2021

It got disconnected when it asked me to update the app. Now I try to connect again with my accounts and it says that I do not have a commercial account (if I have !! before it worked perfect) and also the messenger chat was installed only on my site, which I do not want. I need a solution.

Giani Dafirenze
Chili
Presque 3 ans d’utilisation de l’application
Meta a répondu 1 octobre 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your account connected. I'm going to look into this and follow up with you in an email to see how I can help you to get this resolved.

Robyn | Shopify

21 janvier 2021

Very Nice and useful and fast i love conncet pixel and ad account directly from shopify facebook channel app

EvioPro
Italie
3 mois d’utilisation de l’application
9 novembre 2020

sistema facile e utilissimo per configurare facebook ed instagram.
Il sistema è molto veloce e non puoi fare errori.

AtlasGlobalShop
Italie
3 mois d’utilisation de l’application
2 février 2021

Hat gut geklappt und schnell. Keine Probleme beim Verbinden... Top, kann es weitergehen. Hoffentlich rentiert sich die Werbung :)

niceday24.de
Allemagne
3 mois d’utilisation de l’application
6 septembre 2023

After your app update, all previously connected accounts were logged out, and since then, I've been unable to log in. I keep encountering error codes, and the connection with Shopify and your app has been severed. It's still not synchronized, and it's affecting our sales. Please resolve this issue quickly.

Blooming KOCO
États-Unis
Presque 3 ans d’utilisation de l’application
Meta a répondu 15 septembre 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, if you can include screenshots of the error(s) you're receiving that will be helpful for us to troubleshoot: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

27 septembre 2022

This app has only caused me stress and headaches from all the issues that come from using it. My website is currently down because my Facebook account got logged out by itself and now I cannot sign back in. Prior to this, my other Facebook accounts I made to separate from my personal account kept getting deactivated every time I tried to make a new business page in order to get Instagram shopping and Facebook ads on Shopify. There was no resolution, countless times reporting and no help whatsoever. No way to contact someone on the phone directly to figure it out. If we did not have to connect Facebook to everything I would not even use it!

ASTRIDMOON
Canada
Presque 3 ans d’utilisation de l’application
Meta a répondu 29 septembre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

18 mars 2023

I have already tried to connect this application several times, but Facebook says my store https://oliveoil.green/ is “violating integrity policies”.
Support sucks. Either no one answers my questions or some stupid bots are talking nonsense.
Ok, I won't violate your integrity policies anymore.
Bye Facebook, I'm deleting you with tears in my eyes and I will miss you so much!

OLIVEOIL.GREEN
Slovénie
Presque 3 ans d’utilisation de l’application
Meta a répondu 3 mai 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].