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The FB sales channel is no longer accessible in the Shopify back-end. In fairness Shopify support were quick and indicated its a ''user access token'' problem on the FB side which I guess means its a security protocol. But I have spent 6+ wks liaising with FIVE different tickets for ecommerce support teams at FB. Every one of them gave up on this. More evidence of the Metaturds [....check out the other 1 star reviews here]. I guess only thing left to try is the classic ON/OFF fix and delete the channel before a re-install...........
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Fairly easy process, but having difficulty finishing the process because of the Accept Terms button not working.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about the issue you are experiencing to help you accept the terms and conditions for Facebook. Keep an eye on your email for more information that I'll be sending through shortly. - Veena, Shopify Support
there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.
Charlotte | Shopify
Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
It has been easy to set up. I am yet to see what sort of results I get as I've only just started - but am hopeful
This did almost everything for me, it's very intuitive and super easy to use. I recommend for new and experienced users.
simple. easy to install and easy to use! although i am unable to sell on facebook and instagram due to my region, but i hope that gets solved. other than that posting ads is my main objective with this channel.
Excellent integration with Facebook and Instagram. I have created the online shops in a while. Good job.