Facebook & Instagram , 4 685 avis

Note globale
3,8
Nombre d’avis par note
  • 62 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 16 % des avis sont des avis à 1 étoiles
19 septembre 2023

It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.

WearManga
États-Unis
15 jours d’utilisation de l’application
Meta a répondu 22 septembre 2023

Hi There!

Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

31 décembre 2023

aucun de mes articles professionnels éligible n'est présent sur Facebook, je dois revoir mes annonces de produits et m'assurer qu'elles répondent aux critères d'éligibilité
Pouvez vous m'aider et vérifier vos produits?

Charly Fait Son Cinema
France
5 mois d’utilisation de l’application
Meta a répondu 5 janvier 2024

Salut,

Merci d'avoir pris le temps de laisser un avis!

Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous aider davantage :

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Nous ne manquerons pas de vous contacter directement et de veiller à ce que vous ayez la meilleure expérience possible.

Merci,
Méta Support

8 octobre 2023

It helps a lot in my daily

Beautly-face
Allemagne
15 jours d’utilisation de l’application
Meta a répondu 13 octobre 2023

Hi There,

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

25 juillet 2023

This app just doesn't work and customer service isn't really available. Everything looks great in the store builder, and then nothing comes up on the sites. I'm through.

Desi Toys and Decor
États-Unis
26 jours d’utilisation de l’application
Meta a répondu 28 juillet 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

5 novembre 2023

Horrible instructions are not clear.

QSIMEK
États-Unis
Environ un mois d’utilisation de l’application
Meta a répondu 10 novembre 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

9 octobre 2023

Connecting to Shopify was quite easy, I just followed the workflow and bingo !!!!

The Kool Kitchen
États-Unis
4 jours d’utilisation de l’application
Meta a répondu 13 octobre 2023

Hi There,

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

21 mai 2023

This is not user friendly, dont now why billion dollar company have pathetic setting restrictions, facebook is not recommended for new businesses

Sentosky
Singapour
3 mois d’utilisation de l’application
Meta a répondu 22 mai 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

8 août 2023

Facebook ad is the worst way to get started. They do not help you in any way. I cannot view my ad, I cannot get support to help me at all.

Greg's
États-Unis
16 jours d’utilisation de l’application
Meta a répondu 18 août 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

17 juin 2023

got instantly banned saying that i didn't apply with the 4th point of the policy or whatever. I read it and i am a 100% sure i didn't violate the terms. I asked for a review and got said that the original reason was true and that my account should stay that way. I literally didn't even started using it. Thanks.

WiseTime Shop
Belgique
30 jours d’utilisation de l’application
Meta a répondu 27 juin 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

7 octobre 2023

The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.

test_230819
Japon
2 jours d’utilisation de l’application
Meta a répondu 13 octobre 2023

Hi There!

Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and guide you through the best possible experience.

Thank you,
Meta Support