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The app is quite good. All the adds that I have placed through facebook have been very positive and successful.
When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.
You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]
todo fantastico, esta aplicacion es increiblemte esencial para el correcto funcionamiento de tu tienda web.
Easy to use, instructions were simple. I like the overall experience of how the shop and Facebook will integrate and bring in more clients.
There is a glaring issue affecting the FB integration right now and it needs to be remedied. .....
The issue can be described as auto/involuntary/unpredictable posts being made “by” a business page/shop to its followers’ timelines, when an item in the synced FB shop is updated within your Shopify store. Ignoring the fact that this feature is also malfunctioning (posting when an item is not actually updated or added at all, but instead posting sporadically), this particular post cannot be disabled and does not even show on the timeline of the business whose page it is posting from. .....
It is gross. It is spammy. It’s 0% brand-consistent since it’s auto-generated. FB is using our brand to make arbitrary and pointless, off-brand random and wrong posts to our followers to the point they think it’s spam.
....
This of course negatively affects businesses who maintain a curated social feed to be on-brand and user-friendly for their followers, but it is also frustrating consumers/users on FB (as evidenced by many forum posts from exasperated Facebook users thinking it is a glitch.. it’s THAT terrible that they believe their account is malfunctioning....)
....
There has never been a better time for consumers to leave Facebook, so why would you institute features that give them even more reasons to do so, Facebook? Good grief. Fix this. Businesses who have left recent positive reviews simply haven't noticed that FB is making these spammy posts using their biz page (since it doesn't show on the actual timeline of the biz, but only if your follower scrolls their newsfeed). Ridiculous, really.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
Nightmare
1) Some of our active products with stock does not appear in our Facebook catalog
2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
Works well for my website gocrossbow.com. Pretty basic to set up and use. Doesn't effect website speed very much.
Pour le moment l'utilisation de cette plateforme pour vendre en ligne ça passe à merveille.
facile à utiliser, très claire.
請問如何回覆發表文章中顧客的留言? 沒有看到可以直接回覆的視窗...如何及時知道有人留言給我 ? 有個客戶半個月前黎顏給我要我的聯絡方式 但我隔半個月無意中看到留言 有些懊惱 .....請問如何設定可以即時知道有留言
你好呀!
感谢您抽出宝贵时间留下评论。对于给您带来的不便,我们深表歉意,并愿意协助您解决问题。请通过此链接联系我们的业务支持团队
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
以便我们可以直接与您联系并确保您获得最佳的体验。
谢谢你,
[元支持]。
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