Avis (8 028)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
24 septembre 2020

i like the app and i would like to recommend it to anyone that may want to integrate it in his or her shopify app

Mcshaca
Ghana
2 mois d’utilisation de l’application
28 octobre 2022

TERRIBLE- DO NOT USE!!!!!!!! I HAVE BEEN HACKED AND SOMEONE RACKED UP 1500 ON MY ADS ACCOUNT!! NOONE CAN HELP ME. I HAVE HAD TO SHUT OFF EERY SINGLE CARD I OWN, ALL MY ACCOUNTS HAVE HAD TO BE FROZEN. MY LIFE LITERALLY JUST FLIPPED ALL BC FACEBOOK!!!!!!!!!!!

Cairns & Creations on Main
États-Unis
Environ 2 ans d’utilisation de l’application
Meta a répondu 31 octobre 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear about your experience here, I am going to follow up with you via email, so I can help you get in contact with Facebook's team about this issue.

Charlotte | Shopify

26 octobre 2020

Thank you once more Facebook for all the nice customers...:)
So glad that it worked out in the end and cant really wait for it.

Viking Grossisten
Suède
2 mois d’utilisation de l’application
16 février 2021

Tiene una buena usabilidad y es muy fácil de conectar. Me gusta mucho esta aplicación y está siendo muy útil para mi negocio

Margarita y Sol
Espagne
2 mois d’utilisation de l’application
2 décembre 2020

Tout est facial avec cette application, pas besoins d'aller se connecter sur Facebook puis créer les comptes business et copié le pixel, ce qui était compliquer et on se fessait bloquer facilement. maintenant c'est simple c'est comme si le chemin est déjà tracé, on a qu'à suivre. merci :)

Peaul jerri guldi
La Réunion
2 mois d’utilisation de l’application
Modifié le 13 juin 2021

Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕,一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....

EJZZ歐爵國際|台灣品牌
Taïwan
Environ 2 ans d’utilisation de l’application
8 septembre 2020

Nice and clear instructions. I really like the way you held my hand through the whole process. Seemed like every time I had a question, it got resolved by a simple sentence or two that was on screen immediately. Thanks again for making it such a positive experience so far in my journey to building my own small plant shop business.

PurifyingPlant.com
États-Unis
2 mois d’utilisation de l’application
1 juillet 2023

I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.

Rhoda’s Flora
États-Unis
Environ 2 ans d’utilisation de l’application
Meta a répondu 6 juillet 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

5 décembre 2020

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NALZO The Label
Australie
2 mois d’utilisation de l’application
31 juillet 2022

I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.

Lulu Babe
Australie
Environ 2 ans d’utilisation de l’application
Meta a répondu 2 août 2022

Hello!

Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.

I look forward to chatting with you!

Paola | Shopify Support