Avis (8 352)
Affiner
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Par note
it was pretty smooth for all parts but there was 1 problem with ad account payment method which was a little frustrating to solve
It has been easy to set up. I am yet to see what sort of results I get as I've only just started - but am hopeful
This did almost everything for me, it's very intuitive and super easy to use. I recommend for new and experienced users.
The FB sales channel is no longer accessible in the Shopify back-end. In fairness Shopify support were quick and indicated its a ''user access token'' problem on the FB side which I guess means its a security protocol. But I have spent 6+ wks liaising with FIVE different tickets for ecommerce support teams at FB. Every one of them gave up on this. More evidence of the Metaturds [....check out the other 1 star reviews here]. I guess only thing left to try is the classic ON/OFF fix and delete the channel before a re-install...........
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
simple. easy to install and easy to use! although i am unable to sell on facebook and instagram due to my region, but i hope that gets solved. other than that posting ads is my main objective with this channel.
Excellent integration with Facebook and Instagram. I have created the online shops in a while. Good job.
I used this app to sell product from Shopify. It would be nice if you put directional videos on how to set it up when there is changes.
there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.
Charlotte | Shopify