Avis (7 886)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
2 octobre 2020

so far so good have not used it yet, but will be using it in the future, just getting started...so may take a while

LaneyBugs
États-Unis
Environ un mois d’utilisation de l’application
26 février 2021

This was looking to be a scary process but, overwriting existing shop but, everything looks terrific.

CatWalk Harness Co.
États-Unis
Environ un mois d’utilisation de l’application
1 octobre 2020

don't know yet as I have only just installed it. So its a bit premature to ask for 100 characters that I don't really want to

Classic Sailing
Royaume-Uni
Plus de 3 ans d’utilisation de l’application
Meta a répondu 2 octobre 2020

Thank you for sharing your feedback. Reviews are completely optional for merchants, and you can always change your review at a later date once you have more experience with the app. I'll be in touch via email to see if you have any further comments. - Veena, Shopify Support

Modifié le 30 mars 2021

Utterly useless .. the old FB app that worked seamlessly was replaced with this one .. and wont connect .. WE HAVE BEEN WITHOUT A FB STORE FOR OVER 4 MONTHS NOW .. Shopify ticket ID is 20655893 .. DO NOT install this app it will disconnect your working app and cause NONE of your tagged FB products & links to work .. ZERO STARS .. Shopify's reposne is to contact Facebook however the MOST ironic thing is that the No1 platform on the planet for "Connecting People" are simply impossible to connect with themselves .. !!!

Rock n Romance
Royaume-Uni
Plus d'un an d’utilisation de l’application
Meta a répondu 17 mars 2021

Thank you for taking the time to share your experience. I can definitely see why this situation has been stressful given that you still cannot connect your Facebook or Instagram for over 4 months. I know our Technical was working with the Facebook development team diligently to get the error you were you encountering resolved and has confirmed the issue lies within Facebook's platform. My best advice is to continue to follow up with them so they can continue to look into this further for you. - Anna, Shopify Support

22 octobre 2020

I used this app to help build my business from scratch. It seems to be working well so far. I expect I'll continue to use it for now

KuuCup
Royaume-Uni
Plus d'un an d’utilisation de l’application
28 février 2022

I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.

Canine Athletes
États-Unis
Plus de 3 ans d’utilisation de l’application
Meta a répondu 2 mars 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.

Chris l Shopify

Modifié le 3 novembre 2020

The app was easy to navigate and I was able to connect shopify with facebook with no problems at all.

OfficialMadeForKings
États-Unis
Plus d'un an d’utilisation de l’application
20 octobre 2020

App was easy to use for the most part.Would recommend to raise sales on e-com businesses..Really liked the easy connection to Shopify store.

Best Online Variety Store
États-Unis
Environ un mois d’utilisation de l’application
19 mars 2022

I have used this APP for 1 year and now it does not allow facebook checkout on desktop or mobile. The payment methods were changed to use Facebook and Instagram checkout, however it does not. It stop working in January after we enabled Shopify Balance Account. We have delete the app from shopfy, re-onboard several time and the issue remained. We even deactivated and deleted the facebook store commerce account and its the same. Shopify and Facebook both have failed in finding a resolution and continue to point the finger at each other instead of coming together to provide a solution.

Styles by Alexis
États-Unis
Plus d'un an d’utilisation de l’application
Meta a répondu 22 mars 2022

Hey there,

Charlotte here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up Checkout on Facebook and Instagram, on the Facebook Channel. I'm going to follow up by email to open up the lines of communication and help where I can.

Charlotte | Shopify

1 février 2021

Very easy to setup. Very good instructions to follow. Really easy to use as well as install. Also in depth.

6 Feet Shirts
États-Unis
Environ un mois d’utilisation de l’application