Avis (7 887)
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This app has helped me do so much and has created many different opportunities for me. I wish to keep using it and grow.
I can't integrate it
Hi There,
Thank you for taking time to leave a review!
Please contact our Business Support team via this link so we can be of further assistance to you:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We'll be sure to follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Absolutely Terrible, and here's the exact problem they need to solve.
1. Pixel + CAPI are supposed to work but you can't confirm, They won't let you insert Test ID. This means if there's something wrong, You'll know it after days. 2. Feed requires a lot of improvement 3. Let user select shop feed they want to set instead of pushing default shopify feed. 4. Pixel - Let user create custom events from specific buttons (Wishlist / Remove Cart / Subscribe etc)
5. Remove Advertisement from app as it's more of a problem then a solution. Why? Because it shows only 1% of available options and you'd never know what you missed.
6. I received many issues with CAPI and there's no way to know who's responsible. Facebook? Meta? Shopify? Shopify App? Me? You? Everyone? Well, That was it! I am feeling like I should be paying rather than waiting them to destroy my business.
Hi there,
William here from Shopify's marketplaces support team. Thank you for leaving a review about our app. The Facebook channel is intended as a great starting place to connect Facebook and Shopify we will review the inclusion of these advanced features in a future update but I'll message you directly with how we overcome these challenges currently.
William | Marketplaces Support Specialist
Shopify
Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.
Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify
It was a bit confusing to figure it out at first. It took some back and forth to learn the process.
Why this app isn’t compatible with your store，Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing using the Facebook Channel. Supported Markets are determined by Facebook and Shopify has no hand in this decision. However, I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
This app, it worked most of the time but often dropped out and i had to reconnect it to get it working
I appreciate you sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Awesome apps to use and sell and advertise products across the whole world. customers can easily buy products through Facebook & Instagram.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
good perfect app love it amazizing brilliant
fantasticIt isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you, Aaron.
In the process of integrating my facebook business page with my shopify store. Having some issues to verify my business, but I am sure that is just user error, so far everything good!