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Very tired of this app.
Nothing works, meta business is so useless, i can't sync my products via shopify on instagram....
It's impossible to get support from META, most useless support i've ever tried.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
If I could give this app -5 stars I would. This is the worst app ever. It just does not work and its super frustrating. Facebook needs to come up with a much more user friendly way to set up your instagram shop because its just much more difficult then it needs to be. It also doesn't help there is not chat or email or way to connect with Facebook for guidance when they know how intricate there systems are...
Hey there,
Chris here from Shopify. Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram the eligibility is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval of your Instagram shop. I will be sending you an email shortly.
Chris | Shopify Support Specialist
Hello
A really good app
Without her, life would be much more difficult
I highly recommend
I use this app to help me sell products on my social media platforms. I’m looking forward to applying this to my shop.
I found this app very helpful. Set up was very easy. Definitely a must have if you want to achieve more sales especially on Instagram.
It allows customers to buy when products are sold out and not available on the site causing me to have a lot of unhappy consumers for cancelling orders.
Thanks for sharing your feedback! We work hard to improve our app functionality. In that regard, the app shouldn't be pulling products if their stock is set to 0. I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022
Hi there,
Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience. If you can share the specifics, we can investigate further.
If you haven't already, please reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support for assistance.
Thanks,
Kristin
The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Super user friendly could not have asked for a better way to set up an account. I would so recommend.
Bonjour,
Je vous contact au sujet de mon pixel Facebook, l'évènement achat ce déclenche parfois autre part que sur la page de confirmation de commande. Pourriez vous m'aider s'il vous plaît ? ou vous joindre ?
Merci à vous . Cordialement
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis et de partager votre expérience avec nous. Nous apprécions avoir des nouvelles de nos clients!
Merci,
Support Méta