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UPDATE: I was able to get Instagram Shopping to work by resolving small issues that I didn't know were related. For example, removing Gift Cards from the Facebook Sales Channel. Now that it is working it seems like a good app. Couldn't get Instagram Shopping to work. For some reason we weren't approved for Shopping. Facebook tells me to talk to Shopify, Shopify tells me to talk to Facebook. I've been getting the runaround for weeks now and it is super frustrating. Two stars because the Facebook shop worked fine.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Instagram Shopping feature. Although Facebook handles these reviews directly - I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify
Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Hello there!
Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you!
Paola | Support Specialist
for some reason we can't link products to our instagram account anymore. But before this it worked great
good
Hi There!
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
Meta Support
i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it i like it
USEI ESSE APP PARA FAZER OS ANUCIOS DO MEU SITE, EU REALMENTE AACHEI INCLIVEL, MAS E UM POUCO BUROGRATICO
Love it and thank you for helping me with my small business. Great app and so many of my customers are from FB
The app was easy to use, especially helpful to some who is not good with technology. I appreciate the ease of use.
it ruined my business and i can't sell on facebook any more or instgram and i seems that i'm not the only one
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Muito bom, muito intuitivo e de fácil manuseio. uma ótima experiência para mim e tenho certeza que para outros usuários tbm.