Avis (7 881)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
23 octobre 2020

Very good app.Integration with shopify is very easy. Selling with facebook can grow my business. I love this app.

US BRAND MARKET
Royaume-Uni
28 jours d’utilisation de l’application
21 octobre 2022

nao abre na minha loja! ja fiz de tudo e segue com erro de carregamento. nao consigo contato com ninguem do suporte

VINNCI Store
Brésil
12 mois d’utilisation de l’application
4 septembre 2020

Very well integrated and easy to use. I'd recommend to anyone looking to market their business. 5 stars.

Safe Hands Wristband
Canada
28 jours d’utilisation de l’application
17 septembre 2023

el canal de ventas no abre

Manguito
Colombie
12 mois d’utilisation de l’application
Meta a répondu 22 septembre 2023

¡Hola!

Gracias por tomarse el tiempo para dejar una reseña. Si necesita más ayuda, comuníquese con nuestro equipo de soporte comercial a través de este enlace:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Meta soporte].

2 février 2021

I find that they sometimes block my ads and block me out of my account and then I don’t know why and it takes weeks to rectify. So I find it difficult to keep them happy. I also don’t quite understand how the boost works. Sometimes it tells me that I ran out of funds but then the amount spent is not even close to what the budget was. That’s confusing. But the support is very helpful and friendly and has always sorted out my problems.

Sassy Sofa Cape Town
Afrique du Sud
11 mois d’utilisation de l’application
22 décembre 2020

I used this app to help me show my work to a greater audience, and it helped me well so far. I'm still learning

Jewish Arts
Israël
11 mois d’utilisation de l’application
29 septembre 2020

Struggled with finishing the setup even though all the ticks above were green. It would be better if the app allowed one to view the T&Cs when done as opposed to waiting and having to start over a few times.

mymelanin.online
Afrique du Sud
Plus d'un an d’utilisation de l’application
Meta a répondu 30 septembre 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

22 octobre 2022

Same problem here: Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon!

Cleopatra Beachwear
Indonésie
12 mois d’utilisation de l’application
Meta a répondu 25 octobre 2022

Hi there!

Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel. I will be reaching out to you shortly through email for more details of what is happening and to ensure you have all the tools to make the app work for your business as soon as possible!

Chat soon!

Paola | Shopify Support

18 juillet 2023

This app is so bad, I don't understand how this can be the official app, it keeps crashing and all the error messages are super generic, you're left with no clue of what happened. Since I can't send my support message through the app because it keeps saying "Something went wrong". I'm gonna try here:

I have created a new facebook account specifically for my business, using the business email. I set everything up using this new account, sent all documents proving my identity and company ownership but for some reason after a few days, my account got suspended and subsequently deactivated. I am now trying to set everything up again, using my personal Facebook account which I have owned for many years, but unfortunately again, I can't go past the setup step, since the Shopify app still seems to be connected to the deactivated account somehow. The *only* thing I wanted is to be able to run ads using the Facebook Pixel, but it seems to be impossible. How can I proceed from here?

Acalento
Pays-Bas
12 mois d’utilisation de l’application
Meta a répondu 28 juillet 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Modifié le 3 mars 2021

I used this app to help set up a customer friendly base for my brand; easy to nav, great instructs for basic understanding to how the business world works. I enjoy how detailed and streamlined the app is across multiple platforms for the ultimate goal which is sales.

Grind Over Doubt
États-Unis
11 mois d’utilisation de l’application