Avis (9 206)

Note globale
4,2
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
10 janvier 2021

Using Facebook sales channel options has really improved my Shopify based business. I do recommend it.

Splendor Drip
Lettonie
2 mois d’utilisation de l’application
25 septembre 2022

Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.

Sophia Alpha
États-Unis
Plus de 2 ans d’utilisation de l’application
Meta a répondu 27 septembre 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

Modifié le 19 mars 2021

I used this app to drive traffic to my shop. It is doing a good job. Learning the algorithm and getting my posts seen is a bit of tough going but working on it.

OutsideIn Soaps LLC
États-Unis
Plus de 2 ans d’utilisation de l’application
7 avril 2024

ok

Relax Store
États-Unis
Environ 2 mois d’utilisation de l’application
9 mars 2021

Uma das plataformas mais intuitivas de usar, que ja experimentei. Cheia de ferramentas e facilidades, para aumentar as vendas e facilitar os negocios. Recomendo muito.

EDLS E-commerce
Brésil
Plus de 2 ans d’utilisation de l’application
16 décembre 2020

Sometimes it is difficult to access Facebook management from here, despite using the right password and user id

VKVeruzka
États-Unis
Environ 4 ans d’utilisation de l’application
Meta a répondu 17 décembre 2020

Thanks for sharing your feedback! I definitely understanding how that may be frustrating. If you're referring to the redirects to your Facebook Business Manager, any login session that you are directed to is not actually hosted by our platform. I've sent you an email to discuss this further and I hope to hear back from you soon. - Abdalla, Shopify Support

4 novembre 2020

it was pretty smooth for all parts but there was 1 problem with ad account payment method which was a little frustrating to solve

OmAcme
Inde
Plus de 2 ans d’utilisation de l’application
16 septembre 2020

This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!

BindiDesigns
Espagne
Plus de 2 ans d’utilisation de l’application
Meta a répondu 17 septembre 2020

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

9 décembre 2023

Easier now a days to connect Facebook and Instagram to your store's pages.

Randy's Pet Products
États-Unis
2 mois d’utilisation de l’application
Meta a répondu 15 décembre 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

23 septembre 2020

It has been easy to set up. I am yet to see what sort of results I get as I've only just started - but am hopeful

Mohairian
Australie
2 mois d’utilisation de l’application