Avis (8 006)
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Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Facebook is the best app for shopify, it is better to promote our products.i love lot ittttttttttttttttttt
Great integration, simple to implement, and provides huge flexibility and scope to scale your business
Easier than I thought. I hope this improves sales as stated. I will return with an updated additional star if its working.
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support
its been rough with the constant changes and logging off and on. But just have to adapt to it. I thought I had the facebook app connected with my shopify store but then I had to do it all over again. And it says that i have verified my domain on the business mgr but i cant visually verify it.
Thanks for sharing your feedback! I appreciate you powering through the setup and leaving us an honest review. You raised some issues that I'd be happy to address. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
love it they are good at helping you through I can reach out to a lot of friends and customers ....
im new selling in social media. with facebook channel it help to sell. And learn to explore new opportunities
worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, I really appreciate it. I'm sorry to hear of the issues you've been having with staying logged in within the Facebook Channel. I'm going to check over your account and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
realmente estoy decepcionada de facebook es una de las plataformas que me encantan mucho pero realmente tengo ya casi dos años batallando con esta aplicacion he gastado mucho dinero para configuraciones y muchas horas de mi tiempo intentando entender un poco como funciona y realmente han hecho todo para que los pequeños negocios online fracasen estas redes son las mas conocidas y por eso uno le toma importancia para instalarse pero en esta situacion lo unico que hacen es destruir las pocas ilusiones que uno tiene. ojala algun dia la mejoren y la hagan mas facil de instalar y manejar o simplemente no unifiquen procesos para evitar que todo lo que esta bien se blokee por culpa de un solo proceso.