Avis (8 022)
Affiner
-
Par note
Best platform I've used since I started my online business. Thank you shopify for the wonderful opportunity.
Somehow Facebook got disconnected on my account even tho I had the app on my sales channels. Tried to reconnect but got an error message. Uninstalled the app to see if that would work. Every time I click to install the app again, I get the following message: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need."
Frustrating!! I see others are having issues as well. Would love an email to let Shopify stores know when this issue gets fixed!
Hi there,
William here a support specialist with Shopify. I see that you've included an error message in your review, from this I can say we're able to support you but I'll need to reach out to you via email to discuss the store specific aspects of the error. Please keep an eye out for this email shortly. We're always grateful to receive feedback about our app and we will ensure that this is relayed to our developers.
William | Shopify Support Specialist
As soon as I added this app it disabled my ad account and profile shortly after. Seeing as I am not the only one with this issue, this should be resolved very ASAP. It used to super simple adding the pixel now its just a huge mess and absolutely dreadful. Why fix something that is not broken? I understand the ideology of getting more tracking features, but then this app should give us an option to add the pixel ID only instead of linking so many other things, and if one wants additional tracking, to go through with this process, instead of making it one way only.
Thanks for sharing your feedback! I definitely understand your frustration, and I am sorry to hear that your ad account was disabled. I’d like to look into this further for you and in that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I find the continual changes at FB difficult to manage regardless of the platform being used with it
After all the changes to fb, meta updates all seems to working well. It did take a over a year to get it all together but at least I can easily post product from messenger. I still cannot view shop items when in shop on facebook but believe that was one of the changes made.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I'm not to tech sevy but wasn't too hard following this. App is not hard to follow and not too time consuming. Kind of fun!!
Thanks for taking the time to share your experience! I am happy to see you had a good fun setting up the app. I'd like to touch base to ensure you are getting the most out of all the features so I will be sending you an email shortly. Look forward to hearing back. - Anna, Shopify Support
Pretty straightforward, a little annoying that they're changing all the time so you have to redo everything, but I guess that's part of staying hip and cool.
Stop this b*llshit, come back to previous version or i will migrate to w*rdpress. I JUST WANT ADD A PIXEL, don't want to connect all my business manager to shopify.. If only this work but they is a lot of errors and can't select the good page, or catalog or instagram... Seriously don't f*ck up, please simplify and not do it harder
Thanks for sharing your feedback! I definitely understand where you’re coming from. In this regard, I’ve reached to you via email and would love to work with you towards addressing this. I’d love to help in any way that I can and I look forward to hearing your thoughts soon. - Abdalla, Shopify Support
J'apprends à utiliser Facebook. J'ai créé un compte avec une page pour la boutique et j'ai configuré
it helps , still trying to understand it and get some sales on Facebook, still struggling with sales