Avis (8 022)
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Easy to use, I had a great experience using the app. Very helpful! I enjoyed being able to work on the store behind the scenes .
I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Love the app.It works great and is very practical!Awesome and couldn't as for a better way to do everything that has to be done in one place at one time
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I used this app to build my audiences attention to our top products. it was an easy setup accessing and connecting shopify and facebook. i wish there was more button options when editing template
With the facebook app you have everything very comfortable and easy to use. I recommend it to all people so that you have more possibilities to publicize your products.
it was pretty simple and an easy step by step process. It would be great if the Facebook Privacy Note gave us details as to where to put specific information in our policy template
I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily
Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support
It keeps failing my ads for building audience every time. I have now tried 7 times. I can advertise directly on facebook but this is failing me every time without any reason why so i can try to fix it. Very frustrated at this point, just want to see why they are failed so I may try to remedy the situation.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook Marketing. I'm more than happy to help resolve the issue so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
The set up was easy. For some reason, it deactivates itself sometimes from my shopify store and has to be set up all over again. I'm assuming that's whenever more products are added to your shop's store.