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Im just going to echo what everyone else has said. The service is horrible and the app works "sometimes". What I mean by that is this...
It worked when I tried to connect my main FB account to the app. However, it won't let you disconnect without uninstalling the app. Also, if I try to connect another FB ad account to the app, I simply get an error message like so: https://prnt.sc/WjPVxG90bTLT. It states I don't have admin permissions, but I do. You can see this from my chat with a Live FB Rep here: https://prnt.sc/Svz_9yN7DCi2.
When reaching out to support, they tried to troubleshoot the FB page, which had nothing to do with the issue. They obviously have no clue how to handle this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Am not an IT guy but its user friendly,easy to use every step is understandable even if your not a tech personel.i loved it.
I was unable to create a ecommerce account because I am in Jamaica. This app need to be more inclusive.
Facebook disabled my 5 pages and now they are disabled by business manager who has 10 trained pixels and 5 ad accounts for different stores. Now I found a bug in the Shopify app. Leaving Facebook and move to snapchat and Tiktok.
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ERROR: Something went wrong. Please try again.
Hi there!
Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!
Best regards,
Steve
I used this app to promote my shopify store products. I am expecting the results soon! Hopefully, it is going to be a successful campaign!
Thank you for leaving a review and sharing your experience. I am happy to see you are utilizing the Facebook Marketing feature. I understand how important it is to run successful marketing campaigns and I would love share some resources to help you with that! I'll be sending you an email shortly with more information. - Anna, Shopify Support
Facebook ads are easy to set-up and efficient
But I dont like the way they bloque inapropriate ads without explaining the reasons.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to personally look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Melvin, Shopify Support
Seems easy enough to set up.. Have to see how beneficial it is now. But overall it appears to be ok for now.
Thank you for leaving a review and sharing your experience. I'd like to offer some additional information on how the app can be beneficial to your business so will be sending you an email shortly with some resources. - Veena, Shopify Support
Ótimo, muito funcional!! Recomendo a todos baixarem e utilizarem para gerar mais resultados em seus sites!
Difficult to set up, been trying to complete for months now, hopefully this will be the last time I will have to do this.
Thank you for sharing your feedback with setup. It sounds like you have been trying to get the app working for a while, and I'd like to do everything I can to help you finish. I'll be sending you an email shortly with next steps to discuss. - Veena, Shopify Support
muy cómoda de usar lo malo que no esté 100% en español por eso le doy 3 estrellas, cuando lo traduzcan le subire las estrellas
Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent Using a Translator)