Avis (8 066)
Affiner
-
Par note
I used this app in building my online shop. It helps me to evaluate my customers base on analytics.
this app will not allow me to sync my business page from IG to shopify. My products have been approved and yet for some reason Facebook Meta is not syncing my products. I am missing out on potential customers because of this. Every time I try to reconnect the instagram an issue has occurred. Both instagram and facebook have been giving business store issues. This is unacceptable and unfair. All of my products are from a drop shipping supplier. In which they are legal and meet all requirements according to the guidelines. So what is the real issue?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Certainly helpful with exposing our company to new customers we may not have reached .
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
I would say the process is a bit lengthy in setting up the FB Channel, but overall it's easy to follow.
With all the money Facebook has, one would think they would attempt at providing a user friendly service. What a joke.
Thank you for your feedback! I am going to send you an email so that we can look into the set up process together and answer any of your questions. -Emily, Shopify Support
The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.
Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
For some reason, I got denied for using IG/FB Shopping and have tried for months to get the decision appealed and have heard NOTHING from support - still just denied with no explanation. SUCKS
Thank you for sharing your review. I can understand how frustrating it can be to have your Instagram Shopping request denied. However, Shopify Support does not have any involvement in the decision or review process. Our app is simply reflecting the decision Facebook sends over. Your best bet is to get in touch with Facebook via their live chat to get more context around your review and what steps to take next. To contact Facebook, you can go to https://business.facebook.com/business/help and click on get started. Please note the get started button is only available subject to volume. So I recommend trying a few times throughout the day if the chat is not available to you. - Abdalla, Shopify Support
kj k kkkjkjk nbknjmnkmnbjb bn bn jhbjhbj jhbjhbljhblj jnjblkjblkjb jbjhbljhblkhj b hjbvhgvkhgvhb nb jhbjhbj
Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!
I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.
Talk to you soon!
Paola | Shopify
This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app
Hey there,
Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved.
Robyn | Shopify