Avis (9 232)

Note globale
4,2
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
28 novembre 2022

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Simpativa
Serbie
10 mois d’utilisation de l’application
Meta a répondu 30 novembre 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need.

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron.

5 septembre 2020

c'est un bon service, qui vulgarise bien les processus originaux de facebook pour les débutants. A voir jusqu'ou il est possible de pousser l'app

Prima Care
France
22 jours d’utilisation de l’application
Modifié le 21 octobre 2020

i used this app to help me saleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Your Lovely Decors
Canada
Plus d'un an d’utilisation de l’application
Meta a répondu 22 octobre 2020

Thank you for sharing your review. I'll be reaching out via email shortly to see if you need any further assistance with setup, and to provide some resources on how to get started with ads. - Veena, Shopify Support

22 septembre 2020

I use this app to help me advertise to potential customers. One actually made the ads on the platform that they provided it was quite easy I am now looking forward to seeing the traffic that it will no bring to my website.

FemiActive31
Jamaïque
22 jours d’utilisation de l’application
12 mars 2022

I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?

Fleurane.ro
Roumanie
Plus d'un an d’utilisation de l’application
Meta a répondu 14 mars 2022

Hey there,

Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.

Ashley l Shopify

11 mars 2021

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

shopzigs
Sri Lanka
22 jours d’utilisation de l’application
28 juin 2023

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.

Gift of Thyme
États-Unis
9 mois d’utilisation de l’application
Meta a répondu 6 juillet 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

22 janvier 2024

GANZ SCHLECHT - BEI PROBLEMEN MIT META GIBT ES KEINE LÖSUNGEN UND KEINEN KUNDENSERVICE!

Meta - Facebook und Instagram - sind unerlässliche Tools. Obwohl ich jeglichen Anweisungen gefolgt bin, ist es mir bis heute nicht gelungen,
- dass ich Werbung schalten kann
- dass ich meine Zahlungsmittel verifizieren
- das die Werbeeinschränkungen auf meinen Konten aufgehoben wurden
- ein Ticket zu eröffnen
- das der Kundenservice reagiert und mir eine andere Lösung anbietet als Links, die ins Nirwana enden
- Shopify mit Meta zu verknüpfen

valleygrapes
Allemagne
9 mois d’utilisation de l’application
Meta a répondu 26 janvier 2024

Hallo!

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchte Ihnen gerne bei einer Lösung behilflich sein.

Bitte kontaktieren Sie unser Business Support-Team über diesen Link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben.

Danke schön,
Meta-Unterstützung

16 septembre 2020

So far most of the setup tasks are seamless. It's just the facebook side that's really complicated. It takes few days to enable the whole process

MatchaEasy
R.A.S. chinoise de Hong Kong
22 jours d’utilisation de l’application
18 décembre 2020

Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".

droplets
États-Unis
9 mois d’utilisation de l’application
Meta a répondu 22 décembre 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. It sounds like you might have been experiencing a browser related issue when using the app. I'd be more than happy to investigate this further for you! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support