Avis (8 101)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
23 février 2021

Went through the process to 'Set up the new Facebook channel' multiple times. Each time it'd say 'You're all set!' and I'd be greeted with another 'Set up the new Facebook channel'.
On about the 8th time, as I'm writing a 1 star review, and it finally connects.
So frustrating.

Jack's Coffee
Nouvelle-Zélande
13 jours d’utilisation de l’application
Meta a répondu 26 février 2021

Thanks for sharing your feedback! I'm glad to hear that the connection eventually worked. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jake, Shopify Support

Modifié le 12 octobre 2020

I used this app to find my way to uinstall the Facebook Pixel. The menue was really easy and helpfull. I advise everybody to use it

Francisco Shop
Pays-Bas
13 jours d’utilisation de l’application
25 août 2022

Horrible App! So much review and control form FB is going under. Do not wonder if your FB account, page or Ad is blocked at some point. As always, "you did not comply with our terms and conditions ", review process is done by AI Bots and rearly by real people. Support is also horrible! I would not suggest this app to anyone.

Mijana Beauty
Autriche
13 jours d’utilisation de l’application
Meta a répondu 26 août 2022

Hi there,

My name is William from the Shopify support team. I can see that you've had some trouble getting your account permissions set up for Facebook, I'd be happy to review these with you over email. Please look out for my email.

William | Marketplaces Support Specialist
Shopify

3 mai 2021

I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.

Glove Scholars
Canada
13 jours d’utilisation de l’application
Meta a répondu 7 mai 2021

Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist

26 janvier 2021

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Carat Street
Maroc
13 jours d’utilisation de l’application
2 mars 2021

Rather easy to use even if you are not very proficient with IT
An easy learning experience
Would recomment it

Undercover Sleepwear and Lingerie
Australie
13 jours d’utilisation de l’application
23 septembre 2020

I used this app to help me explore other selling options to increase traffic to my store. It was very easy and simple to setup. I had no problems figuring it out and it took me maybe 10 seconds

LUXUREJOY
États-Unis
13 jours d’utilisation de l’application
20 octobre 2020

I just started using this. I set it up to get my product some exposure and it was so easy! I just hope it works well. But set up was a breeze!

Next Gen 4D Massager
États-Unis
13 jours d’utilisation de l’application
24 avril 2023

Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.

They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).

They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.

I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.

Sheep's Brand Clothing Company
États-Unis
13 jours d’utilisation de l’application
Meta a répondu 3 mai 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

15 octobre 2020

i am not familiar with the app I need more time to learn on how to use all the applications and THANK YOU

TracFone DIGITAL REFILL
États-Unis
13 jours d’utilisation de l’application