Avis (8 101)

Note globale
4,3
Nombre d’avis par note
  • 66 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
Modifié le 31 mars 2021

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.

Italic Art
États-Unis
Environ un mois d’utilisation de l’application
Meta a répondu 25 mars 2021

Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support

Modifié le 12 septembre 2020

I haven't had much chance to use this App yet, but experience had been good so far. Guidance had been given all the way while installing this App, but it will probably take a lot more time to discover the different functions this App provides.

Party Land
R.A.S. chinoise de Hong Kong
Environ un mois d’utilisation de l’application
18 juillet 2022

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

The Fennel Seed
États-Unis
Environ un mois d’utilisation de l’application
Meta a répondu 20 juillet 2022

Hi there,

Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.

Thanks,

Vance | Shopify

12 novembre 2020

I am new and just setting up the channel so I have no experience so far with the app and my facebook page

Remedy Salves
États-Unis
Environ 2 mois d’utilisation de l’application
Meta a répondu 13 novembre 2020

Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support

29 janvier 2022

Frankly - third party might be better for these sorts of integration apps. It's okay, but we've had to use other apps like Elevar to make tracking work well.

bastille_breads
États-Unis
2 jours d’utilisation de l’application
6 mai 2021

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

Vrabo custom
Espagne
Environ un mois d’utilisation de l’application
19 novembre 2020

It's confusing. But there a whole bunch of places to learn how to utilize the platform. There is a huge audience available so it's worth it. Hoping to use Facebook for Black Friday.

Bags, Rags, and Tags
États-Unis
Environ 2 mois d’utilisation de l’application
Meta a répondu 20 novembre 2020

Thank you for taking the time to share your feedback and experience. We work hard to ensure that resources are available to help set up the Facebook channel. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share. - Anna, Shopify Support

9 mars 2023

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Attic Discovery Shop
Royaume-Uni
Environ un mois d’utilisation de l’application
Meta a répondu 27 juin 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

23 octobre 2023

Whay is it not avalible in india

WayImpulse
Inde
Environ 2 mois d’utilisation de l’application
Meta a répondu 27 octobre 2023

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries:
https://www.facebook.com/help/instagram/321000045119159

Thank you,
Meta Support

Modifié le 26 octobre 2020

it seems good, I don't use it yet but the installation was fast. I hope it can fulfill my need. Thanks anyway

The Jesse Shop
France
Environ un mois d’utilisation de l’application