Facebook & Instagram

Absolut zum kotzen, FB Werbeanzeigenmanager ist eine Katastrophe und Shopify will mir immer nur "Facebook" Shops andrehen anstatt sinnvolle Einstellungen an zu bieten.

Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED

Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!

Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.

They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).

They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.

I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.

Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.

This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.

Não estou conseguindo conectar minha conta. Poderiam ajudar? Dou mais estrelas assim que resolverem. Problema: Este conta não pode ser selecionado porque não tem uma presença estabelecida no Instagram. Tente novamente quando seu conta tiver mais atividade ou selecione um ativo diferente. No entanto, a página já tem 1 mês e possui alguns seguidores.