Avis (8 250)
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I used to be approved for shop on Instagram (where 95% of my sales come from) when I was with Etsy uploading products myself. I thought switching over to Shopify would be useful as the catalogue updates by itself but apparently whatever integration they had is now broken.
Im loosing hundreds of dollars worth of sales. Going to go back to Etsy and uploading the items myself. Shopify support has admitted that something is broken in their integration and I bet it's because Instagram and Facebook are trying to make it so that you only need a shop on their platform without using a 3rd party like Shopify.
Hi there,
William here from Shopify support. I see you're having trouble with Instagram shopping through the Facebook app built by us at Shopify. You've highlighted the issue well with your review that there are changes being made in ecommerce as a whole and we're doing our best to keep up with these changes. I'll reach out to you to discuss the account specific concerns you have, please watch for my email.
William | Shopify Support Advisor
Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.
Hi there,
My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.
William | Marketplaces Support Specialist
Shopify
We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.
Hi there,
My name is William from Shopify's marketplaces support team and I first want to thank you for leaving feedback with our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. Since your request makes reference to your specific account information I'll reach out to you in a separate followup email so that we can resolve this.
William | Marketplaces Support Specialist
Shopify
Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.
Never heard back since. Very disappointed...
Then I disconnect everything and re-install and re-create the shop, same error pages...
Dont know what to do
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Bad experience because this app didn't work on my Shopify Bad experience because this app didn't work on my Shopify
Hi there,
Thank you for taking the time to review the Facebook app, we're sorry that you had a bad experience with the app. I'll reach out to you to get Facebook working for your store.
William | Marketplaces Support Specialist
Shopify
it's not let me connect any of my business manager. there is no issue with my business manager. i thought i will enjoy this service. but i'm completely depressed with this situation. can someone help me to solve this or help me to show where is the exact problem please. i will be grateful with someone's assistance. i promise i will change my review if someone at least help me to get rid from this issue..pleaseeeee
Hi there!
Thank you for taking the time to share your experience. I completely understand how this can be frustrating. To use the Facebook Channel, there are a few permissions that needs to be in place on Facebook's end first. I will be reaching out to you through email soon with more details and to make sure you are taking the most out of the app.
Looking forward to chatting with you! - Paola, Shopify Support.
Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH
Hi there,
This is William from Shopify Support, thank you for your alerting us to the issue you are facing with your store. I definitely want to get our app working for you and to do so I'll open up the lines of communication by emailing you directly.
William | Shopify Support Specialist
I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.
Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support
This app didn't work for me. The account was limited by Facebook and there is no obvious way to find out how to get any issues resolve. Wasted so many hours trying to get this app to work. Sadly, time to delete it :(
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. Although Shopify does not have a hand in determining Facebook accounts eligibility, I'll be reaching to you via email shortly to share further details that could help. I want to ensure you are equipped with all necessary tools to get the Facebook Channel working for your business.
I look forward to chatting with you!
Paola | Shopify Support