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THE FACEBOOK CHANNEL SO FAR IS GOOD. AT FIRST, I FOUND IT A BIT CONFUSING, BUT AFTER SPENDING SOME TIME ON IT, IT MAKES SENSE.
I like the way how fast to connect. it is a good application definitely I need to use the app in my store. I enjoy using the Facebook application.I like the way how fast to connect. it is a good application definitely I need to use the app in my store. I enjoy using the Facebook application.
I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
FB setup was fairly easy. The IG was more fussy. Wasn't clear what the eligibility requirements were or what changes needed to be made.
good
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
i really have not figured it out yet. It's too complicated. Setting it up was relatively straightforward but using it is a struggle.
Thanks so much for taking the time to leave feedback. I'm glad you were able to set up the app and would love to help you with taking advantage of all its features. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support
Terrible app. As other have also mentioned. FB blocked my ability to have a shop and there is no one to get support. This has been going on for weeks and no resolution. Very very very frustrating! Shopify and Facebook you owe your customers/clients good service. Robots are not working!
Hello,
Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Thomas | Shopify
I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram.
Was that feature removed in the app?
Hi There!
Thank you for taking time to leave a review. We would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
This is a very user friendly application. I am surprised that even I could do it. Thanks The Creative Queen Bee
a great tool that allows small business to work more efficiently and makes reaching customer easily