Recensioni (4.757)

Valutazione complessiva
3,8
Numero di recensioni per livello
  • Il 62% delle recensioni ha 5 stelle
  • Il 15% delle recensioni ha 4 stelle
  • Il 5% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 16% delle recensioni ha 1 stelle
10 aprile 2021

I have no complaints. Easy setup, currently the best solution for the iOS14 situation, pixel tracking and dynamic catalog ads.

BeeMulberry
Stati Uniti
3 mesi di utilizzo dell’app
26 novembre 2020

Very good and easy to use, it's definitely better thant what it used to be.
Thank you guys and keep up the good work

BYB.
Canada
3 mesi di utilizzo dell’app
24 giugno 2023

The worst support I've ever encountered, repetitive bans for no reason. The support team told me I would receive a response within 24 hours, but 5 days later, still nothing and no response despite multiple follow-ups. Many other issues as well!!!

Frauenschön
Belgio
3 mesi di utilizzo dell’app
Meta ha risposto 27 giugno 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Data modifica: 12 novembre 2020

Having a really hard time with the app. It was working well but then the prices are not updating. I removed the facebook channel, disconnected my facebook page from instagram, deleted the shop and collections. Tried to set everything up from scratch but the prices are not right when I tagged on instagram.

eVariah Shop
Guatemala
3 mesi di utilizzo dell’app
Meta ha risposto 13 novembre 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

29 settembre 2020

I love it, I just think they could simplify a little bit and merge of all the platforms. Loving doing ads here because we can find good market insights

Keyline Store
Stati Uniti
3 mesi di utilizzo dell’app
12 marzo 2022

Been on this constant circle or errors or could not connect to Instragram account. Go through all the setup in Facebook Commerce manager, and then try to setup and never does.. It creates product catalogs that are not fully setup, and unable to go back and modify. Facebook help is not there at all.. Spent days trying to uninstall, reinstall, starting from square one over and over, to simply not get any help..

Turquoise Obsession
Stati Uniti
3 mesi di utilizzo dell’app
Meta ha risposto 14 marzo 2022

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up the Facebook channel. I'm going to follow up by email to open up the lines of communication and help where I can.

Nate | Shopify

Data modifica: 3 novembre 2020

Helpful for business, ease of use too. I'm not so technology savvy yet was able to set this up on my own, very user friendly

MevaMode
Stati Uniti
3 mesi di utilizzo dell’app
20 luglio 2022

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

TestIGSHop
Stati Uniti
3 mesi di utilizzo dell’app
Meta ha risposto 29 luglio 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!

Vance | Shopify

17 settembre 2020

Easy to use over all. I think FB can be used to promote a product if if put some though into it. Thanks

Caldi Imports
Canada
3 mesi di utilizzo dell’app
9 novembre 2020

I was skeptical but boy was I wrong. Facebook support helped me connect my store even though we hit pitfalls. I would have given up on my own. Really impressed with the level of support.

PetRinseRepeatStore
Stati Uniti
3 mesi di utilizzo dell’app