Facebook & Instagram , 4.675 recensioni
Restringi
-
In base alla valutazione
still testing will need some time until I can give an honest opinion based on my actual user experiance
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.
Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support
I like it. Thank you for app! I wish you to develop better apps. Facebook has very good support for online businesses.
After a little hassle with multiple accounts and cookies everything worked out fine. Excellent and easy to navigate extension *like*
Ich hatte ein bisschen Mühe mit mehreren parallelen Accounts und den Cookies dazu, aber nach ein wenig probieren klappt alles. Ausgezeichnet und einfach zu navigierende Erweiterung *like*
Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.
Hi there,
Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.
Thanks,
Vance | Shopify
It is really difficult to use the app. The goal is good but the path is painful and documentation is weak. I am sure it will get better soon.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Im just a starter in doing FB ads...and new to this, i need to learn more about how it works and updates..apologies if i cannot rate this much as i need more experience how this app works.
Thanks for sharing your feedback! There's no need to apologize! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
it cost much time to do it. This is my comment can help other merchants decide whether to use this app.
Thank you for your feedback! I will be sending you an email shortly to learn more about your experience setting up this app and how it could improve. - Emily, Shopify Support
INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED