Recensioni (7.413)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 65% delle recensioni ha 5 stelle
  • Il 14% delle recensioni ha 4 stelle
  • Il 5% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 13% delle recensioni ha 1 stelle
13 dicembre 2020

Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.

Nugae galleria
Italia
16 giorni di utilizzo dell’app
Meta ha risposto 15 dicembre 2020

Thanks for sharing your feedback! That definitely sounds frustrating! On that note, I'd love to help as much as I can from our end. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

28 marzo 2021

Easy set up! Can't wait to set it up on my store on facebook and Instagram to help my customers ship easier

Sweetness Accessories
Canada
1 giorno di utilizzo dell’app
2 febbraio 2021

uPVC.com.au - Please tell me what you did I am having the same issue and ready to give up. I don't know what's connected to what anymore.

Weezy Duz’It Boutique
Stati Uniti
15 giorni di utilizzo dell’app
23 febbraio 2023

Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.

raqueals.shop
Stati Uniti
15 giorni di utilizzo dell’app
Meta ha risposto 4 maggio 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2 febbraio 2021

i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running

Hania Bitar Jewelry
Giordania
26 giorni di utilizzo dell’app
Meta ha risposto 3 febbraio 2021

Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support

15 gennaio 2021

Great! Facebook is helping me grow my business at the highest level of support. I would always value its existence and power for myself and to my business!

Amdrac Online Shopping
Stati Uniti
1 giorno di utilizzo dell’app
25 dicembre 2021

Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.

Sonya's Warehouse
Stati Uniti
15 giorni di utilizzo dell’app
Meta ha risposto 25 dicembre 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

19 luglio 2021

I am currently running some ads and the traffic to my website has picked up! Handy app to have installed.

Anitamaria
Australia
14 giorni di utilizzo dell’app
25 marzo 2021

I used this app to connect my Facebook and Instagram accounts with my Shopify eCommerce, and everything was very good. It was my first time using it and have not difficulty to do it.

Barber Supplies Shop
Stati Uniti
1 giorno di utilizzo dell’app
16 dicembre 2020

Sometimes it is difficult to access Facebook management from here, despite using the right password and user id

VKVeruzka
Stati Uniti
26 giorni di utilizzo dell’app
Meta ha risposto 17 dicembre 2020

Thanks for sharing your feedback! I definitely understanding how that may be frustrating. If you're referring to the redirects to your Facebook Business Manager, any login session that you are directed to is not actually hosted by our platform. I've sent you an email to discuss this further and I hope to hear back from you soon. - Abdalla, Shopify Support