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In base alla valutazione
Good. Easy to follow instructions. Good easy to follow instructions. Good. Easy to follow instructions. Good easy to follow instructions.
I am so proud of how far we come in this computer age and it was a very easy process i feel like its user friendly and really gives you the convenience of the powers or commands at your finger tips to run a business exploring the app I see how in depth the options for how u could possible run all aspects of the business and that’s awesome
It is quite difficult to set up. It is not straight forward. Especially when you are not a IT pro. I feel it could be much more user friendly.
Thanks for sharing your feedback! I'm interested in hearing your thoughts regarding the onboarding process in detail! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I can't install the app properly small app have better customer service.... 48 hours to have a reply ?
Hi There!
Shawn here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience
Thank you!
Shawn
If I can, I must grade it zero star. Facebook & Instagram do not provide any technical support. You have to solve all problems by yourself. Please be aware of this before installing any Facebook and/or Instagram app as your sales channel.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
If I can give minus stars I will.
The support and service are so bad that the only thing those CS reps care are to close the case ASAP instead of helping you to actually solve the issue. I had an issue with the business account, the CS reps kept changing and every time there was a new reps I had to explain everything all over again and it's literally without any progress or solve my business account issue or whatsoever and they just closed the case because the case was more than 48 hours! At the end I figured out myself to fix the account issue.
And now, I am stocked in the process of verify my business despite by providing all the legal documents to them they kept asking for more info, seriously?! What more company legal info you will need to verify a company? Company registration document, check! But No from FB. Company Bank Account Statement, Check! But No from FB. Company Director's resident document, Check! But No from FB!
I tried to contact FB to figure out this matter for too many times, but no answer no feedback, VERY typical FB, bad service, poor product, simply don't care individual merchants.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I use this app to help me connect with other. This is one of the best way to communicate and connect with other you do not know.
Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!
Hi there! Thanks for taking the time to share your feedback!
Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram.
I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon!
Nidhi | Support Specialist
This app is using very easy. Everythings is excellent. I love you Facebook. I love Mark Zuckerberg.