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I would have given zero if it was possible. Worst app ever, full of tech glitches for years. Why are you not taking action after so many customers shared the issues? Please hire proper programmers or let the ones you have fix this horrible app. You are losing customers each and every day you postpone addressing the real issue.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you are running into some issues with your channel, which I would be happy to help with. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
it's not let me connect any of my business manager. there is no issue with my business manager. i thought i will enjoy this service. but i'm completely depressed with this situation. can someone help me to solve this or help me to show where is the exact problem please. i will be grateful with someone's assistance. i promise i will change my review if someone at least help me to get rid from this issue..pleaseeeee
Hi there!
Thank you for taking the time to share your experience. I completely understand how this can be frustrating. To use the Facebook Channel, there are a few permissions that needs to be in place on Facebook's end first. I will be reaching out to you through email soon with more details and to make sure you are taking the most out of the app.
Looking forward to chatting with you! - Paola, Shopify Support.
Absolut zum kotzen, FB Werbeanzeigenmanager ist eine Katastrophe und Shopify will mir immer nur "Facebook" Shops andrehen anstatt sinnvolle Einstellungen an zu bieten.
Hi!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen bei einer Lösung behilflich sein. Bitte kontaktieren Sie unser Business-Support-Team über diesen Link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir uns direkt mit Ihnen in Verbindung setzen und sicherstellen können, dass Sie die bestmögliche Erfahrung machen.
Danke schön,
[Meta-Unterstützung].
Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH
Hi there,
This is William from Shopify Support, thank you for your alerting us to the issue you are facing with your store. I definitely want to get our app working for you and to do so I'll open up the lines of communication by emailing you directly.
William | Shopify Support Specialist
I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.
Thanks for sharing your review! That definitely sounds frustrating. Thankfully, Facebook does have a review process for scenarios such as this. I’ve sent an email to discuss this further, I look forward to your reply! - Abdalla, Shopify Support
Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.
Hi there,
Vance here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app. We truly appreciate your feedback. I'm sorry that you had issues with products being rejected by Facebook. I will be reaching out to you shortly via email to open up the lines of communication and offer you further support.
Thanks,
Vance | Shopify
INEXISTENTE ATENCION AL CLIENTE. PAGANDO ADS Y PAGINA DESACTIVADA
NO CUSTOMER SERVICE. PAYING FOR ADS AND PAGE DISABLED
Spent about 10 hours over the phone so far trying to get my products to sync. First/initial setup was OK I was able to sync about 75% of our products, some were missing, then I realised newly added products were not syncing... so I tried to fix this issue and has been ongoing for weeks and taking up a huge amount of time. You'd think the official FB app would be working ok for the most part but i've had nothing but issues. Also despite doing multiple screenshares, emails, sending screenshots and more... they are still unable to fix this issue. Now I have products "stuck" on FB that I cannot delete (many 1000s) because you can only do it within this app and the app after reinstalling it in an attempt to fix is syncing a total of 0 products this time around... which means that we are STILL trying to find workarounds. Going to try another app and see if I can resolve this. But even if Meta do manage to resolve my issues, I am 100% not satisfied with the overall experience and time waste i've had to incur because of this app not working properly from the get-go. This has caused me some levels of stress and unhappiness - naturally as no one likes their time wasted!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Instalamos la aplicación en nuestra tienda de Shopify y nos ha conectado rápidamente con Facebook, pero no nos permite la conexión ni la venta a través de Instagram a pesar de tener una cuenta profesional. No entendemos el motivo y a pesar de seguir el procedimiento para reclamar una explicación no hemos obtenido ninguna respuesta.
Gracias por compartir su experiencia. Esto suena como una experiencia estresante ya que Instagram no le proporcionó una explicación de por qué no se aprobó su cuenta. Me gustaría compartir algunos recursos con para que pueda ponerse en contacto con Instagram. Te enviaré un correo electrónico pronto. Esperamos escuchar de nuevo. (Enviado con un traductor) - Anna, Shopify Support
C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Merci,
[Méta-soutien].