Recensioni (7.435)
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In base alla valutazione
This is single-handedly the #1 worst experience of anything and everything of all time, not hyperbole. BEWARE! At the end of January, I followed the setup steps for the FB sales channel, which included creating a commerce account. The bulk upload of my products into the commerce account immediately got my Business Manager restricted. Not only that, but by association my personal ad account was also restricted from advertising. Facebook is citing "issues of integrity" with my Shopify Commerce account. I cannot advertise on this business manager, my personal ad account, and by association, any business manager I make from my personal ad account. I have gotten 0 support except for being referred to Facebook. There are others who have experienced similar issues evidenced by the other negative reviews. This has cost me 6 weeks and counting of trying to remediate the issue, and having the ability to use Facebook as an advert platform for any business. Please fix this.
Thank you for taking the time to leave a review. This definitely sounds like a very frustrating experience and not what we would expect. When it comes to account eligibility Facebook has complete control over this aspect so you will need continue working with Facebook to get your account status rectified. I'll be following up via email shortly to see if you have any additional details to share. Look forward to hearing back. -Anna, Shopify Support
My business and personal ad account is being restricted without any reason. i was running ads and after 4 days my business ad account was restricted without any warning. facebook's AI system system totally sucks. im not able to appeal they asked me to verify my business i have provided them documents and now showing me in review. i hope their system will verify in next 2 to 3 years
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I can understand that experience would be frustrating. I will be following up with you through email to get some more context that I can share with our development team. Looking forward to chatting with you! Spencer | Support Specialist
Es una absoluta basura como todo lo que crea meta. Confusa, enrevesada, liosa, disfuncional, acaba con la paciencia y consume mucho tiempo.
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de Soporte comercial a través de este enlace para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Gracias,
[Metasoporte].
DON'T GIVE PERMISSION TO THIS APP.
I had problems with this app as an agency. This app gave permission for fraudulent ads to be advertised on customer accounts without my permission.
Thank you for taking the time to share your feedback. The Facebook app does not interact with customer accounts, however we take customer privacy very seriously so I'll be following up in an email to learn more about the issue you are having to provide support to see where the issue might originate from. - Veena, Shopify Support
It is NOT user friendly. So complicated. I want to checkout on my website now because the Facebook payouts are so complicated to try and match to my bank statements but I can't get the Facebook checkout feature to work with my website now. Ugh.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Garbage! I accidentally signed in on a personal account and cannot have it removed so I can’t do in app shopping
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
O app apresenta erros, mesmo desinstalando ele e instalando novamente continua dando erro.
Olá!
Obrigado por entrar em contato e por deixar uma avaliação do aplicativo. O problema que você estava enfrentando no aplicativo do Facebook e Instagram deve ser totalmente resolvido. Pedimos desculpas pelo inconveniente que isso lhe causou. Obrigado por usar o aplicativo!
Atenciosamente,
Steve
wont let me login my intagram account keep saying try back late r why its not working how do i suppose to connect my shop and caloge
Hi there,
William here from Shopify support, thank you for taking the time to leave a review on the Facebook app. I see that you're having trouble with one of your accounts, I can review the account to assist you with this but I'll need to send you a follow up email directly. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
This app just doesn't work and customer service isn't really available. Everything looks great in the store builder, and then nothing comes up on the sites. I'm through.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
Meta Support
Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.
Jason | Shopify