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are you guys here getting paid by Facebook to put positive reviews here????!!
the app is very bad, the old systeme was easy and very simple now we have to face long loding times and bugy systemes. hate the new app....
Thanks for sharing your feedback! I definitely understand your frustration. If you were experiencing issues, then I'd definitely be interested in investigating them. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I am experiencing difficulty connecting my Facebook account. Despite attempting to link a different Facebook account, the app continues to display the previous account, even after disconnecting it. The error persists despite multiple attempts to resolve the issue.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have added the app trying to connect but it could not connect to shopify business manager as I could not transfer ownership of the facebook page that I own to the Shopify Business Manager. Waste of time. At the end my private facebook account has been disabled. I would not use facebook anymore for marketing. I will use google ads instead is much simpler and straightforward.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
DO NOT INSTALL AT ALL COSTS! Adding the Facebook pixel to my stores used to be easy... now it's impossible due to this app. It 'making things easier' just made things terrible. EDIT: My Facebook account just got banned 2 hours after installing this app. Thanks for messing everything up, I don't know how to run ads anymore. Wow. All my accounts gone.
Thank you for sharing your review. Shopify changed the pixel location to the Facebook channel to enhance the customer tracking integration between your Shopify store and Facebook. This change will allow for increased control over how you collect customer data and what is collected. I'd like to do everything I can to help you get the pixel working with your Facebook app, and will be following up with an email shortly to discuss next steps. - Veena, Shopify Support
No idea what is going on with this but it keeps saying " Your Request Couldn't be Processed". What gives?
Hi there,
My name is William from Shopify support. Thank you for leaving a review about your recent experience with the Facebook channel. What you're experiencing is currently an issue under investigation by Meta and I'll reach out to you to discuss your store specifically.
William | Marketplaces Support Specialist
Shopify
i cant use my pixel... and do not track view content event...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.......................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
After I installed this app, my facebook account got suspended for 180 days.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Hello,
We have a store on Facebook BUT THERE'S NO WAY to access it now. Our website moved to other Shopify address, and the store is linked to the old Shopify address. When I tried to link Facebook in a new Shopify store it said that I must go to the old store and unlinke the Facebook sales channel, I did that and after that came back and now the error massage says "These assets are already linked to a shop. Since you don’t have permission to edit the catalog connected to this shop, a Business Manager admin must assign you Manage catalog permissions to continue.", but my page IS AN ADMIN. What admin permissions are you referring to if I have the admin role of the page I am trying to reconnect to a new Shopify store ( with the same products); I need to access my Instagram and Facebook store to edit prices ( or relink it fully so the pricing is up to date) but the IG/FB store is NOT ACCESSIBLE through meta business suite AT ALL! The help support on Shopify ( as they mention it will be provided by Meta for those who use this as point of sales) is giving Error page. This all is very frustrating.
Hi There!
Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Einrichten ging einfach und schnell - Geld für eine Ad Schaltung bezahlt - aber das grosse Zucker-Finale kam, mir wurde gleich das FACEBOOK Konto G E S P E R R T - toller Einstieg, für mich nicht besonders vertrauenserweckend, nachdem man alle Daten eingegeben hat.
Hi!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen bei einer Lösung behilflich sein. Bitte kontaktieren Sie unser Business-Support-Team über diesen Link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir uns direkt mit Ihnen in Verbindung setzen und sicherstellen können, dass Sie die bestmögliche Erfahrung machen.
Danke schön,
[Meta-Unterstützung].
This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.