レビュー (4,755)

総合評価
3.8
評価レベルごとの件数
  • 評価の62%は5つ星です
  • 評価の15%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の16%は1つ星です
編集日:2020年11月27日

I like this app makes things so much easier to navigate through things and edits pictures orders visitors and also traffic

fancymystyle
アメリカ合衆国
アプリの使用期間:3ヶ月
2021年3月20日

i used this app to help me do selling. and trying to develop moew pissiblity of marketing, so lets see what we can do

vsselection
中国
アプリの使用期間:3ヶ月
編集日:2020年11月28日

The setup was relatively smooth, and easy to manage products. I had some issues where my Shop tab and my products were not appearing on my Facebook page, but Shopify Support was very friendly and helpful.

MIMI
ドイツ
アプリの使用期間:2年以上
Metaが返信しました 2020年11月26日

Thanks for sharing your feedback! I’ve sent out to an email to you to discuss this further. I hope to hear back from you soon. - Abdalla, Shopify Support

編集日:2023年5月5日

there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.

Worthy Wands
カナダ
アプリの使用期間:2年以上
Metaが返信しました 2022年10月31日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2022年10月19日

The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!

HollowCrew
スペイン
アプリの使用期間:2年以上
Metaが返信しました 2022年10月20日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.

Charlotte | Shopify

2022年9月25日

Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.

Sophia Alpha
アメリカ合衆国
アプリの使用期間:2年以上
Metaが返信しました 2022年9月27日

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

2021年4月8日

Connecting my shopify shop to face book was easy and quick. the catalog automatically uploaded. best!

shopourskin
アメリカ合衆国
アプリの使用期間:3ヶ月
2020年10月6日

I am really looking forward to getting my name out there more by using other social media platforms. This process was so simple to use. Thank you

Label It (by Zoe)
オーストラリア
アプリの使用期間:3ヶ月
2021年1月22日

it is really good! it helps a lot of people to sell products online. please make ads rate lower so that more people can become rich.

Pure Barley Grass Ph
フィリピン
アプリの使用期間:3ヶ月
2021年2月24日

Very nice, the application is very to use. Clear and efficient. It's better to use the real application that other tracking data.

BIJOUX-DREAMS©
フランス
アプリの使用期間:3ヶ月